How to Mask the phone numbers in participant list in Zoom App

Masking phone numbers in participant list

To mask the phone numbers of participants dialing into a meeting, enable the Mask phone number setting in the participant list setting. It is possible for a masked phone number to be displayed as, for example, 900****170.

How to enable Mask phone number in the participant list


In order for all users in the account to see the Mask phone number in the participant list, please follow these steps:

  1. If you are an account owner or administrator with the right to edit account settings, then sign into the Zoom web portal.
  2. Navigate to the Account Management section and then click on Account Settings.
  3. You will then see a tab labeled Audio Conferencing.
  4. If the box labeled Mask phone number is selected, it will be enabled.
  5. To enable this setting, click the toggle button next to the box labeled Mask phone number. Once a verification window appears, click Enable to confirm you want to enable this setting.
    Note: The settings for users and groups that had been previously changed will remain the same as they were.
  6. (Optional) If you would like to make this setting mandatory for all users in your account, simply click the lock icon, confirm the setting by clicking Lock, and put the lock symbol back on.


A group of users can enable mask phone numbers to appear in the participant list by following the instructions below:

  1. Please sign in with your Zoom web account as the administrator with the permission to edit groups.
  2. You will be taken to the User Management section, and then the Groups section.
  3. You will need to click on the appropriate group name from the list, and then click on the Audio Conferencing tab.
  4. Make sure that the option to mask phone numbers is enabled in the list of participants.
  5. Click the toggle to enable the option if it is not enabled already. A dialog box will appear asking if you want to confirm the change. Click Enable to confirm the change.
    Note:There may also be instances where the option has been locked and adjustment must take place at the account level if it is grayed out.
  6. (Optional) If you wish to make these settings mandatory for all group members then you must click the lock icon at the top right of the screen and then click Lock at the bottom to confirm the changes.


For your own personal use, you can enable Mask phone number in the participants list by following the steps below:

  1. Sign in to the Zoom web portal by entering your email address and password.
  2. On the left hand side of the screen, click Settings.
  3. From the left hand side of the screen, select Audio Conferencing.
  4. In the participants list, make sure that the option Mask phone number is turned on.
  5. Click the toggle to enable this option if it is not already enabled. A confirmation dialog may appear, in which case click Enable to confirm the change.
    Note: It is important to remember that if the option is grayed out, it has either been locked at the account or group level. It is important to get in touch with your Zoom administrator.

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Frequently Asked Questions

At the top of the Participants panel, click the Panelists tab, then click More. Under Allow attendees to, click View Participant Count to deselect the option.
To access Zoom’s settings, click on your user icon, then on “Settings” in the dropdown menu. Once in the settings, switch to the “Video” tab, then scroll to the bottom of the page and click the “49 participants” radio button under “Maximum participants displayed per screen in Gallery View.”
How to manage participants in a Zoom meeting
  1. Sign in to the Zoom mobile app.
  2. Start a meeting.
  3. Tap Participants in the host controls to display the Participants panel.
  4. Tap a participant’s name to manage a specific participant.
  5. Account owners and admins can create a list of phone dial-in contacts that can dial in to a Zoom meeting and have their name displayed in the participants list (instead of their phone number).
  6. If you’re making a call to an external Zoom contact with Zoom Phone, Zoom Phone will display your organization’s caller ID name and your phone number (the company number or a direct number assigned to you) for the receiving party.
  7. Click the Assigned tab. Click the number you want to remove from a phone user, call queue, or auto receptionist, common area phone, or Zoom Room. Click Unbind to remove the selected phone number from the phone user, call queue, or auto receptionist it’s been assigned to. Click Unbind to confirm.
  8. You can find the numbers on your meeting invitation or view a full list of international dial-in numbers. You will be prompted to enter the meeting ID – the nine (9), ten (10), or eleven (11) digit ID provided to you by the host, followed by #.
  9. User
    1. Sign in to the Zoom web portal.
    2. In the navigation panel, click Settings.
    3. Click the Meeting tab.
    4. Under In Meeting (Advanced), verify that Identify guest participants in the meeting/webinar is enabled.
    5. If the setting is disabled, click the toggle to enable it.
    6. To see the list of participants for a particular meeting, click the number in the “Participants” column (2). Zoom will display the name of each participant, along with the times they joined and left the meeting.
    7. Click on the Invitations tab (for Webinars) or the Registration tab (for Meetings). Find the Manage Attendees (Webinars) or Manage Registrants (Meetings)section and click Edit or View on the right-hand side. This will open the list of registrants for this meeting or webinar.

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