Frequently asked questions about Zoom Apps

It would be the purpose of this article to answer some questions that have not necessarily been addressed in the other Zoom Apps guides.

You can read the getting started guide and the admin deployment guide for more detailed information on how to use and configure Zoom.

Frequently asked questions

What are Zoom Apps?

A Zoom App is an in-product app that is seamlessly integrated into the Zoom experience and can be accessed from within the product. As a result of Zoom Apps, the Zoom Meetings and desktop client experience can be enhanced with your favorite third-party apps, and you can collaborate better, be more productive, and enjoy some fun.

How do Zoom Apps work? Can you share more about what the experience of using Zoom Apps is like?

Using Zoom Meetings, the Zoom desktop client, or the Zoom App Marketplace, you can browse the list of Zoom Apps that are available to you and add the ones you want. With Zoom Meetings, you can access your favorite third-party apps directly inside Zoom Meetings, and each app can be expanded or collapsed so that you have the most workspace for collaboration during your meeting. As well as allowing you to switch between multiple open apps, you can also share them with others if you want.

Why would I want to use Zoom Apps? What kinds of things can I do with Zoom Apps?

Meetings can be made more productive, enjoyable, and collaborative by using Zoom Apps. As of today, Zoom Apps are available in over 50 different categories, ranging from enterprise to consumer use cases – whiteboarding, project management, note-taking and even video games. More apps are in the works and will be available soon. Furthermore, you can also use apps such as those for games, icebreakers, or virtual backgrounds to create unique, fun moments with your friends and colleagues.

Where can I download Zoom Apps? How do I access Zoom Apps? How do I enable the apps?

Zoom Apps may be installed in two ways: from within your Zoom meeting, by clicking the zoom app icon in the Zoom desktop client, or you can go to the Zoom App Marketplace to authorise the Zoom Apps you wish to make use of. Get more information on how to deploy and approve Zoom apps, along with how to use Zoom Apps in the client and while participating in a meeting.

Will Zoom Apps need to be approved by my company to use?

Your company’s IT administrator is going to decide based on the Zoom settings you have enabled. Apps in the Zoom Marketplace will follow the same admin approval process as other Marketplace apps. Users on these accounts may not be able to access Zoom Apps until the admin has approved the use of Zoom Apps, which could mean that the admin has to approve their use of Zoom Apps. Discover how to deploy and approve Zoom apps as an administrator.

What’s the difference between Zoom Apps and integrations from the Zoom marketplace?

There are over 1,500+ third-party integrations a part of the Zoom App Marketplace, as well as Zoom Apps, which are a new type of app. Zoom Apps are in-meeting apps that you can use to access third-party apps within Zoom Meetings. By contrast, our integrations from the Zoom App Marketplace let you access Zoom right within the third-party app. If you do not have Zoom Apps enabled on your account, or if the administrator has not approved apps individually according to your account settings, then you should contact your administrator. Find out how Zoom apps are deployed by administrators and approved by administrators.

Will Zoom Apps support different languages?

The Zoom Apps are currently only available in the English language.

Are Zoom Apps only available in certain countries? Will the application availability differ from country to country or are they the same worldwide?

In order to use Zoom Apps, you need to be located in a region that supports partner apps.

Are Zoom Apps free?

Zoom Apps are a free service for all users (both free and commercial) and they can download them from the Zoom Apps page. For some of our partners, access to Zoom App may be restricted in cases when users do not have a paid account.

Is my device eligible for Zoom Apps? Which devices can I use it on?

In order to use the Zoom Apps you will need to have the Zoom desktop client installed on your computer. It is not possible to use Zoom Apps on mobile devices at the moment.

How do I turn off Zoom Apps? Are Zoom Apps on or off by default? Can I “block” certain apps from being used at my company?

Zoom Apps can be turned off from the web portal by switching off the quick launch button on the desktop client. It is also possible to use MSI, PLI, or GPO files as well to limit access directly from the desktop client. Find out more about the admin approval and deployment process for Zoom apps.

Will I need different logins for Zoom Apps?

There may be a situation where you need to log in to a Zoom App via a separate third-party account.

Can I use Zoom Apps in other Zoom products like Webinars?

Apps for Zoom Meetings and Zoom desktop clients are the only places where Zoom Apps can be used.

Can Zoom Apps be used in breakout rooms?

There is currently no Zoom App available in Breakout Rooms. We are working, however, to make sure that this feature is available in a future release.

Are Zoom Apps included in recordings? Cloud? Local?

Generally, Zoom Apps aren’t visible in recordings of meetings, whether they are recorded locally or remotely. However, this does not mean that all elements of the meeting may appear on the recording, such as when using a virtual background during the meeting or when using the Virtual Background app during the recording.

I’m interested in developing an app for Zoom. How should I get started?

It is possible for developers to register here if they are interested.

Do I have to have a paid Zoom account to use Zoom Apps?

There is no charge for Zoom Apps, and Zoom Apps are available for anyone using Zoom free or paid, excluding Zoom for Government users. The Zoom App may sometimes require users of our app partners to have paid accounts in order to be able to use it.

Is there a limit to how many Zoom Apps I can have?

There is no limit to the number of emails you can send.

I’m having trouble with one of my Zoom Apps. Where can I go for support?

It would be helpful if you were to contact the developer of a particular app if you were experiencing any issues with it. You can find the developer’s information on that app’s Marketplace page.

I am on the latest version of the desktop client, but I am seeing an “Upgrade to the latest version to see this message” error message. What is the cause?

You may be experiencing this issue due to Zoom Apps not being enabled on your computer. To request Zoom App access, you will need to get in touch with an account administrator.

Can other users see which Zoom Apps I have authorized and/or am using?

While in a meeting, Zoom Apps that are accessing meeting content will appear in the Active Apps Notifier so that those in the meeting can see it. By doing this, other participants in the same meeting will not be able to see which Zoom Apps are being used by you. Additionally, account owners and administrators of multi-user accounts will be able to see what Zoom Apps have been installed on your account. Account owners and administrators can also set policies for approving apps on their accounts.

What happened to “Zapps?”

In order to make this offering clearer and consistent with our focus on making tools as easy to use as possible for our users, we have changed the name of our product to Zoom Apps.

Who are the app partners that Zoom is working with? Will there be more in the future?

AI Notetaker by Fathom, Allo, Asana App for Zoom, Ask Away, Avoma Assistant, BuildBetter Research, Catchup, Chorus App for Zoom, Coda App, Colibri, Demoflow, Dive, Docket, Donations by Pledge, Dot Collector, Draw with Scribble Together Whiteboard, Dropbox Spaces, Fellow, Funtivity by Hermis, Gaggle Party, Gong App for Zoom, Heads Up!, Heyyo Chat, Hive Notes, Just Say The Word!, Kahoot!, LGN Poker, Live2Coursera, Lucidspark, Luma Teams, Meeting Metrics, Mentimeter, Miro, MURAL, Notejoy, PandaDoc, Pexels – Virtual Backgrounds, Polly, Range, Rev, Sesh, SurveyMonkey, Team Games, Thrive Reset, Timer, Virtual Backgrounds, Voyce, #Warmly People Insights, Wellness Coach, Wellness That Works by WW, Werewolf with Friends, Workona, and WorkPatterns.

In the future, Zoom Apps will be available in more countries. We invite you to check the Zoom Apps page in the App Marketplace or on the Zoom Apps tab in your Zoom client for the most up-to-date list of all Zoom Apps.

Are Zoom Apps encrypted?

There is a requirement for all connections to Zoom Apps that use TLS 1.2 or higher communications, including HTTPS.

Can I opt out of sharing data with third parties?

The way apps share content with third parties is not something that Zoom is responsible for determining. Content is shared with third parties according to the terms of the individual app’s Privacy Policies and we recommend that you review those policies to understand how content is shared with third parties and any options you might have for opting out. You are ultimately responsible for the content you publish on your website. The sharing of an application can be turned off, your microphone can be muted, or you can turn off your video. The following information is provided by Zoom so that you can make an informed decision about how you use Zoom.

Are Zoom Apps available for Zoom for Government?

Zoom for Government does not support Zoom Apps at the moment

Are Zoom Apps GDPR or CCPA compliant?

Generally, each third-party app, as well as its own terms of service, privacy policies, and support information, is governed by its own terms of service. The way apps share content is not under Zoom’s control, so we encourage our users to review this information carefully before they share any content.

Are Zoom Apps compliant with COPPA?

As a result of conforming to the Children’s Online Privacy and Protection Act (COPPA), Zoom complies with all of its relevant requirements. In addition to terms of service, privacy policies, and support information for each third-party app, they may also be governed by their own policies. We do not control how apps choose to share content, therefore we encourage our users to pay close attention to the privacy settings provided by those apps.