How to Customize zoom webinar registration

This post was most recently updated on July 28th, 2022

In the registration process for webinars, you will be able to customize the registration process by allowing attendees to be approved, enabling email notifications for registrations, adding a tracking pixel, or adding registration questions to the registration form.

The registration page can also be customized with branding or the traffic to your registration page can also be tracked by setting up source tracking on your registration page. If you decide to use manual approval, you will have to manage the registrations and you may have to re-send confirmation emails to the registrants if you need to.

Note: Zoom will change its meeting and webinar registration system later in 2022, so that it will not be possible for attendees to see the join link on the confirmation page of the web browser after registering for meetings or webinars. It will instead be the Zoom registration confirmation email that will contain the joining link for registrants. This change will help prevent attackers from being able to obtain the registration link and registering for a meeting or webinar using an email address that they do not personally control and limit the number of unwanted guests that can attend. By contacting Zoom Support, users can enable the improved registration process now by logging into their account.

The following topics will be covered in this article:

  • How to manage Registration Settings
    • Registration tab
    • Questions tab
    • Custom Questions tab

Prerequisites for customizing webinar registration

  • An add-on for Zoom Webinars that allows you to host webinars
  • Registration is enabled for the scheduled webinar

How to manage Registration Settings

  1. You will be redirected to Zoom’s web portal once you have signed in.
  2. Click on the Webinars link in the navigation menu on the left side of the page.
  3. You can customize the webinar by selecting the topic you would like to include in it.
  4. To access the Invitations tab, scroll down to the bottom of the page.
  5. On the right side of the Registration Settings section, you will find an Edit button.
    There will be a window that allows you to register for the event.

Registration tab

  1. Click the Registration tab in the Registration window to take you to the Registration page.
    The following registration options will be available to you:

    • Choose if you would like to register and pay for the event in the Registration section:
      • Required: If the Registration option is enabled, then attendees will have to fill out a registration form before they will be able to participate in the webinar. At the time of the webinar, attendees can join by entering their names and email addresses when they visit the webinar URL so that they can join the webinar by entering their names and e-mail addresses during the webinar.
      • The registration fee can be charged through PayPal in the following ways: As soon as you have checked this, you can then set how many registrants you will charge and confirm the email address of the person who will receive payment. An account administrator must first configure this setting before it can be used.
    • Please choose the type of approval process you would like to use in the Approval section:
      • Automatically Approve: In order to participate in the Webinar, users will have to register in advance, as well as have the option of joining the webinar immediately following. As soon as an attendee has registered, the host has the option to deny them admission.
      • Manually Approve: In order for users to be able to join the webinar, they will have to register for it in advance and will only be able to join after their registration is approved by the host.
    • If you would like to receive email notifications, please select whether you would like to receive them in the Notification section:
      • Send an email to host when someone registers: In order to receive a notification when someone signs up for your webinar, make sure to check this option. As soon as their registration is approved, you will send an email to the attendees to let them know.
    • There are other webinar registration options that can be configured in the Other options section:
      • Close registration after event date: This option can be used if you want to prevent people from registering for the webinar after the scheduled webinar date and time if you wish. The webinar will still be able to take registrations on the event date and once the webinar started, but it has to happen prior to the projected session end time, i.e. before the webinar starts. A webinar with a duration of two hours is scheduled for 9AM, for example if the webinar starts at 9AM and ends at 11AM, the registration will close at 11AM.
      • Note: You can make your webinar available on-demand if you enable this setting on your account, and your audiences can register for the on-demand recording using the original registration link that was provided to them.
      • Restrict number of registrants: If you wish to limit the number of people who are able to register for the webinar, you must check this option. Any person who tries to register for the webinar after the number of registrants reaches the maximum number, will be notified that, due to the number of registrations, the webinar will be closed.
      • Multiple devices should be able to be used to join the meeting: You can enable this feature so that webinar attendees will be able to attend the webinar using multiple devices at the same time, such as a computer and a mobile phone.
      • Show social share buttons on registration page: If you check this box, your registration page will display buttons for sharing your registration with Facebook, Twitter, LinkedIn, and email for easy sharing.
      • Enable Disclaimer: An optional link can be added below the registration form, along with a customizable text that can be customized. In this section, you can provide information about your privacy policy, or other relevant information to registrants.
    • To keep track of how many users visit your registration page and successfully complete registration in your webinar, you need to configure a webinar tracking pixel (for example, a Facebook tracking pixel) in the Tracking Pixel section.
       NOTE: If you wish to use this feature, you must have this feature enabled by your admin.
      • The following information can be added to the registration form (optional): For visits to your registration page, make sure that you enter the URL of the tracking pixel(s) you are using.
      • On the successful registration page, you can add the following information (optional): For each successful registration page visit, you will need to provide the URL of the tracking pixel(s) you are using.
  2. Once you have clicked Save All, a new window will appear.

Questions tab

Note: Registration fields under the Questions and Custom Questions tab of the webinar registration form may need to be edited or changed by the host or webinar organizer, so registrants must re-register before they can attend the webinar.

  1. During the registration process, you will see a tab named Questions at the top of the window.
  2. If you would like to include any of the following registration fields on the registration page, please select the check boxes next to them.
  3. If you do not want to make that field required, you can select the Required checkbox if you want to do so in order to prevent users from submitting the form without filling out that field.
  4. Save all the changes by clicking the Save All button.

Notes: It is always required to enter your name and e-mail address.

  • There are certain fields that will appear as dropdown menus for attendees, such as Country/Region and State/Province.

Custom Questions tab

Note: Registration and editing of the registration fields are only allowed by the host or organizer of the webinar and registrants will need to re-register before attending the webinar if the registration fields are changed or edited.

  1. The Registration window has a tab for Custom Questions, which you can click in order to insert questions into your registration form.
  2. You can add a new question by clicking on the New Question button.
  3. There are three types of questions that you can ask: Short answer, Single answer, and Multiple answer questions.
  4. The question must be required in order to be submitted.
  5. Please enter your question in the space provided.
  6. Enter the answer options for questions that require a single answer or multiple answers.
  7. Once you have clicked Create, your project will be created. To create additional custom questions, you will need to repeat the steps above.
  8. You can save your customized registration by clicking Save All at the bottom of the page.