As a customer, you can choose which data center processes your data in transit from the choices provided by Zoom. The account administrators and owners of paid accounts can customize which data center regions they use to host the live data that’s shared between meetings and webinars. As a customer, you have the option of opting in or out of your data center region for data in transit. As a result, if you choose the default region, the same region in which your account was created, it will be locked.

The term “data in transit” refers to data that is active in transferring from one location to another – such as across the internet, or across a private network. Generally, “data at rest” refers to data that is not actively being transferred from one device to another or across a network; an example would be data stored in a cloud storage facility.

The availability of certain regions can vary depending on how your account has been provisioned.

Admins and owners of accounts have the option to opt in at any time to use the China data center for their account. The access to mainland China for data transit will not be available to your account if you do not opt in by April 25, 2020. In mainland China, users could experience performance problems from the fact that the servers are located outside of mainland China.

By opting out of a region, you’ll no longer be able to use the Zoom Conference Room Connector (CRC) endpoints for meetings and webinars taking place in that region. Despite the fact that participants can still participate by phone dial-in or CRC, they would need to use an end point for the CRC or a number registered with the meeting or webinar that is enabled for this meeting or webinar. In the meeting or webinar invitation provided by the host, there should be a list of dial-in numbers and CRC endpoints available for you to use.

Choosing a region from the drop-down list of data center regions does not affect the data in transit for meetings or webinars. It does not have an effect on where the data will rest at the end of the meeting. Furthermore, Zoom Phone and other related features cannot be selected from a data center region selection.

There are a few prerequisites for selecting a data center to host meetings and webinars

• There are four types of accounts: Pro, Business, Enterprise, and Education

What are the best data center regions to choose?

Account

If you want to select data centers from all regions within your account, follow the steps below:

1. If you are an administrator with access to edit account settings, you need to sign into the Zoom web portal as an admin.
2. Click Account Management in the navigation menu and then click Account Profile.
3. If you would like to enable or disable Customize data center regions for meeting and webinar data in transit, click the toggle box in the Transit Data section.
4. You will be able to enable the setting by clicking the toggle. A confirmation dialog may appear. In order to confirm the change, click Turn On.
5. Ensure that the data in transit for your in-meeting and in-webinar data should go through the regions that you selected.
6. To confirm your changes, click Save.
7. Click the lock icon icon , and then click the Lock button to confirm the setting. If you want the setting to be mandatory for all users on your account, this option is available to you.

Group

A group of users can customize the routing of their data center traffic by the following methods:

1. Sign in as an administrator and you will be given the right to edit group memberships when you log into the Zoom web portal.
2. Click User Management and then click Group Management from the navigation menu.
3. You will find the appropriate group name in the list, and then you will find the Settings tab.
4. Select the Profile tab from the list.
5. If you choose to enable or disable Customize data center regions for conference/webinar data in transit, you will find this feature under Transit Data.
6. Alternatively, you can toggle it to enable the feature if it is disabled. If a confirmation dialog appears to verify the change, click Turn On to confirm the change.
   Note:
7. Changing an option at the account level does not take place if it is grayed out. The account level is where the change should be made.
8. The regions that you would like the data in transit for your meetings and webinars to be routed through during in-meeting or in-webinar.
9. After changes have been made, click Save.
10. The default setting for the lock icon is to make it mandatory for all users in your account who are logging in – click the Lock icon, and then click the Lock button again to confirm the setting.

User

To customize the routing of data centers to your own needs, you can do the following:

1. Log into the Zoom web portal by entering your Zoom username and password.
2. Once logged in, click on the Profile link on the left side of the page.
3. You can enable or disable the Meetings/Webinars data center in the Transit Data section by clicking the toggle.
4. Clicking the toggle will enable the meeting data center if it is currently disabled. Then, if a confirmation dialog appears, click Turn On to confirm the change.
   Note:
5. Grayed out options signify that they have been locked either at the group level or on an account level. The Zoom admin needs to be contacted to unlock them.
6. In the region field, select the regions through which you would like to route your data in transit for your meetings and webinars.
7. To save the changes, click Save.

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Frequently Asked Questions

How do I change my region on Zoom?

1. Sign in to the Zoom web portal by entering your email address and password.
2. Select Settings from the navigation panel on the left side of the screen.
3. You will find an Audio Conferencing tab on the left side of the screen.
4. Once you’ve scrolled down to the Global Dial-in Countries/Regions section of the window, you should be able to click the Edit icon.
5. If you are expecting members of a meeting or webinar to dial in from countries other than your own, select those countries.
6. Save the changes by clicking the Save button.

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