Contents
- 1 How do cloud recordings get deleted when either (1) users delete their cloud recordings, or (2) an account admin deletes the user’s cloud recordings
- 2 User deletes cloud recording files
- 3 The administrator deletes the user’s account
- 3.1 Frequently Asked Questions
- 3.2 Why is Zoom not letting me record to the cloud?
- 3.3 Does Zoom automatically delete Cloud recordings?
- 3.4 How do I get my cloud recordings back on Zoom?
- 3.5 What happens to Zoom recordings after the account is deleted?
- 3.6 How do I fix a corrupted Zoom recording?
- 3.7 How do I find a Zoom recording that didn’t convert?
- 3.8 How do I find old Zoom recordings?
- 3.9 Why do Zoom recordings expire?
- 3.10 Related articles
- 3.11
How do cloud recordings get deleted when either (1) users delete their cloud recordings, or (2) an account admin deletes the user’s cloud recordings
There are two ways to delete cloud recording files in this article: (1) a user may delete their cloud recording files, (2) an account administrator may delete a user from the cloud recording system.
User deletes cloud recording files
A user can choose how and when their recording files will be deleted when they delete their recording files and how they want them to be deleted when doing so: [all recording files for the meeting, or particular recording files].
| Feature and setting | Feature description | Result if feature enabled | Result if feature disabled |
| The Trash folder | creates a schedule to store files for deletion while still allowing them to be temporarily recovered from the trash folder. | The user can recover the deleted recordings for 30 days after they have been moved to the trash folder. In less than 24 hours, the recordings will be removed from the trash folder after 30 days have passed.It will be impossible to recover these recordings after this action has taken place. |
It is recommended that deleted recordings are moved to the Trash folder directly within 24 hours. Files that are moved to the Trash folder after that time cannot be recovered. |
| There is a feature that automatically deletes files after the specified number of days, andThere is also the option to delete files in the trash. | When a specified period of time has passed, the recording files will be automatically deleted to the trash. | For a period of 30 days, all deleted recordings files will be automatically moved to the trash folder after they have been deleted for the specified number of days. Recording files will be removed within 24 hours of the expiration date of these 30 days from the trash folder.Once this action has been completed, the files cannot be retrieved. |
Once the deletion has been completed, the files will be placed in the trash folder for a period of 30 days. After 30 days, the deleted recording field will move into a state of permanent deletion where this record will be permanently erased within 24 hours.These files are unable to be recovered once this action is completed. |
The administrator deletes the user’s account
It is possible to direct how and when the deleted users’ recording files will be deleted when an admin deletes them. When an admin deletes a user, the admin can adjust the following features.
| Admin action | Result |
| It is possible for an admin through a call to the API or a web portal to delete a User, but does not specify the option parameter that permits the users recording files to be transferred to another licensed user in the same Zoom account. | There will be a permanent deletion of the user’s recording files within 24 hours of their being placed in a permanent deletion state. The files will not be able to be recovered after this point. |
| Admins delete users through the web portal or by using an API call, and these users’ recording files are sent to another licensed user on the Zoom account after the deletion is completed. | The recipients of the transferred recordings will have access to the recorded files. |
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Frequently Asked Questions
Why is Zoom not letting me record to the cloud?
To record a meeting, click the Meeting tab and then the Recording button. Make sure Cloud Recording is enabled by finding the option and clicking it. You should see a toggle like this. Click the toggle if the setting is disabled.
Does Zoom automatically delete Cloud recordings?
Due to the fact that auto-deletion takes place once a day, it is possible that a recording is not eligible for deletion on our servers.
How do I get my cloud recordings back on Zoom?
How to recover a deleted cloud recording
- Log in to the Zoom web portal by entering your email address and password.
- Select the Recordings option from the navigation menu at the top of the page.
- The Trash icon will appear at the top right of your screen if any cloud recordings are in the trash. …
- The recording can be retrieved by clicking on the Recover button on the right side of the screen.
- If you would like to confirm your recovery, click on Recover again.
What happens to Zoom recordings after the account is deleted?
Admins can delete a user through the website or the API call without specifying an option parameter to transfer the recordings to another existing licensed user within the same Zoom account when they delete a user through the web portal. The recording files of the user will be moved to a state where they will be permanently deleted within 24 hours of being moved to the permanent deletion state.
How do I fix a corrupted Zoom recording?
With the help of the zTscoder file, however, you can force Zoom to convert your meeting recordings if it fails to do so at the beginning of the process. Double-click the zTscoder executable file in C:/Users/UserName/AppData/Roaming/Zoom/bin. To convert a file, double-click it. That’s all there is to it.
How do I find a Zoom recording that didn’t convert?
How to troubleshoot a failure to convert a local recording
- Launch Zoom on your desktop.
- On the Meetings tab, click the Meetings button.
- On the Recorded tab, click the Recorded button.
- Choose the local recording for the meeting topic.
- Simply click the Convert button.
How do I find old Zoom recordings?
Access Zoom’s web portal by logging in.The recording menu can be accessed by clicking the Recordings link.Go to the Local Recordings tab.As a result, you will see the meeting topic, the meeting ID, the date and time, the computer name, and the file path for the recording.
Why do Zoom recordings expire?
There is no expiration date for Zoom cloud recordings at the moment. If you save Zoom recordings to the cloud, you will be able to access them for as long as you wish.