A conference event begins with a lobby, which serves as the starting point for the event. Attendees can access the following services from the lobby:

• Get to know your fellow attendees in the lobby by chatting with them
• Watch livestreamed videos if they have been enabled by the event hosts
• Join the lobby chat if it has been enabled by your account administrator and the event hosts
• Learn more about the sessions and speakers that are scheduled
• Take a look at the sponsor information
• Visit the expo if you are interested in learning more
• If you observe any behavior that is unwelcome, please report it
• We will send you a message outlining the reasons for the closure of the lobby

In the Zoom client, when a session ends, you will be able to see the lobby window at the top of your screen, or you will be able to see it at the bottom of your screen if you close the lobby window while still signed in.

Note:

From our Download Center, you can download the Zoom app to join an event on your computer or mobile device. Unless you download and install Zoom beforehand, you will be asked to do so when you click the join link.

 

Prerequisites for getting started with a conference event’s lobby

• The Zoom desktop client is as follows:
  • Windows: 5.8.6 or later
  • Mac OS X 5.8.6 or later
• The Zoom mobile app is available at:
  • The Android operating system must be 5.8.6 or higher
  • The iOS version must be higher than 5.8.6
• Web browser for Zoom Events:
  • A minimum of 80 is required for Chrome Edge
  • The latest version of Google Chrome is 53.0.2785
  • The latest version of Safari is 10.0.602.1.50
  • The latest version of Firefox is 76 or higher
  • Version 10 or higher of Internet Explorer
    Note:
  • August 17, 2021 will mark the end of Microsoft‘s support for Internet Explorer 11 (IE 11). By September 30, 2021, Zoom will no longer support IE. In the future, Zoom users can continue to use IE, but our support for IE, including issues with IE, will end after this date.
• User’s guide

How to join a conference event lobby on the desktop client

Windows | macOS

Join the lobby from Zoom Events

1. Zoom Events can be accessed by signing in.
2. To access tickets, click the Tickets button in the top-right corner.
3. Go to the Upcoming tab.
4. In order to join the lobby you wish to join, you will need to locate the conference event that has it.
5. You can join the lobby by clicking the Join Lobby button to the right of the event name.
   It will take you to a new page where you can join as well as a pop-up window.
6. Click the Open Zoom Meetings button in the pop-up window that appears. There is also a link on the page that says Join Lobby.
   As soon as the Zoom desktop client opens, the event lobby will appear.
7. Keeping track of your events is easy in the conference lobby.

Join the lobby from the confirmation email

You will receive an email to confirm your registration once you have registered for a free or paid event.

1. You will find a confirmation email from Zoom Events.
2. View the ticket by clicking View Ticket.
   Ticket users will be redirected to the Upcoming event tab.
3. Join the event’s lobby by finding the ticket.
4. Join the lobby by clicking here.

Join the lobby from the calendar (after adding an event to calendar)

1. The Zoom Event you registered will be synced to your calendar.
2. Locate the Zoom Event item in your calendar.
3. Zoom Event details can be viewed by clicking the calendar item.
4. The lobby URL can be found under Join Lobby.
5. As above, follow these steps.

Join the lobby from the Zoom desktop client

Note: Zoom Events are linked to your calendar in the desktop client.

1. Launch Zoom on your desktop.
2. Select Meetings from the menu.
3. Join the event that interests you.
   Note: Zoom Events can only be used for events starting today.
4. The Join Lobby button will appear.

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How to join a conference event lobby on the web

Web

Join lobby from Zoom Events

1. Use a web browser to sign in to Zoom Events.
2. You can access tickets by clicking the Tickets button in the upper-right corner.
3. To view upcoming events, click the Upcoming tab.
4. Find the conference event where the lobby is located.
5. You can join the lobby by clicking the Join Lobby button to the right of the event name.
   The event lobby will open in your web browser.
6. All your events can be viewed in the conference lobby.

Join lobby from the confirmation email

You will receive an email confirming your registration after completing the registration process for a free or paid event.

1. You will receive a confirmation email from Zoom Events.
2. View the ticket by clicking View Ticket.
   On the Tickets page, click the Upcoming tab to see upcoming events.
3. Join the event’s lobby by finding the ticket for the event.
4. Join the lobby by clicking Join Lobby.
   Open the event lobby in your web browser.

Join lobby from calendar (after adding an event to calendar)

1. Make sure your calendar is synchronized with your Zoom Event.
2. Find the Zoom Event item on your calendar.
3. View event details by clicking Zoom Event on the calendar.
4. Click the URL of the lobby under Join Lobby.
   Open the event lobby in your web browser.

How to use a Zoom Events conference lobby on the desktop client

Windows | macOS

1. Join the event lobby of a conference.
2. Select the following tabs from the top navigation menu:
   • Lobby
   • Sessions
   • Itinerary
   • Expo
   • Sponsors
   • Speakers

Lobby

The main conference events tab can be found here. Featured sessions can be selected by hosts on the Lobby tab. If you click on the Featured by Event Organizer list, you will be able to see the event organizer’s handpicked sessions, you can bookmark these sessions and create your own itinerary, you will be able to view recordings of completed events (if the recording has been released by the hosts), and you will be able to join the featured event.

As well as choosing a session to stream in the lobby, hosts can also select a session to broadcast live. Before attending a live session, attendees are able to view a live session at a glance before joining it.
Note:

Closed captioning is supported during sessions.

Several hosts allow their attendees to have one-on-one chats with other attendees during, before, and after a session in the Lobby tab of the session page before, during, and after a session.

A countdown to the event can be viewed in the right panel (should chat be minimized) if early access to the lobby is open before the event begins (if the lobby is open for early access). As well as Sessions and Itinerary, they can also access Sponsors from the navigational boxes in the top right of the page.

Sessions

There is a tab here for discovering and bookmarking sessions that you are interested in. As part of the Sessions tab, you will also find a full listing of all sessions that have been recorded. The Join button will allow you to join the session if it is active, and you will be able to access the recording of the complete session if it is available at that time, but you will be able to bookmark the session to your itinerary.

In either the left panel’s tile view of a session or in the session detail page’s top box, you will find an icon for bookmarking that can be clicked to bookmark a session.

On either the left panel’s session tile view or on the session detail page, you will discover a Join button that you can click if you want to join a session.

Itinerary

Note:

Sessions must first be bookmarked from the Sessions tab before they can be displayed.

On the Itinerary tab, you can join bookmarked sessions. You can see all your bookmarked sessions in calendar view in your itinerary, which is a short list of sessions you can attend during the event. All your sessions can be seen in one place, you can join a session directly from your itinerary, and you can make your speech more prominent in the calendar by making it more prominent in color.

Additionally, you can search for sessions that fit your schedule using the search box and filters at the top of the page.

Expo

Expos provide attendees and exhibitors with the opportunity to interact and network. See our support article on attending an expo for more information.

Sponsors

The sponsors of the event can be contacted and learned more about through this tab. The program is divided into three tiers: Platinum, Gold, and Silver. In addition, the host can customize sponsorship tiers. This built-in sponsor benefit allows hosts to fund their events.

Sponsor details are displayed when you click a tile. An image, description, and downloadable material can be found on the sponsor’s details page.

Speakers

From the Speakers tab in the conference lobby, attendees can learn more about each speaker by clicking on the speaker’s name to access more information about them. Upon clicking a speaker’s image card, attendees will be taken to a page containing the speaker’s information, which includes the following data:

• Speaker’s first name and last name
• Title
• Company
• Speaker bio
• Social media accounts
• Speaker’s sessions

A speaker’s details page can be expanded by clicking on the title of a session to jump to the Sessions tab and view the details of that speaker’s session by clicking the session title within the session. Participants will have access to bookmarking those sessions, joining the session, and viewing further details about those sessions.

How to use chat in the lobby

Participants can interact through chat during a conference event, while sponsors and hosts can communicate with their audience members. Your account admin must enable Zoom Chat for your account in order for you to use the chat feature as an attendee.

Notes:

• The chat feature will not be available for the event if the host has disabled it (either in their personal settings or by their account administrator).
• No matter what host settings a user selects, they will not be able to participate in chat if their chat is disabled (either in their personal settings or by their account administrator).
• A default Main Lobby Chat is displayed in the right panel when attendees enter the event.

A chat room in the event lobby lets you connect with other attendees.

How to watch event recordings

Session recordings can be accessed after an event if the hosts permit it.

Note: As long as the lobby remains open, the recordings will be available.

For access to event recordings, follow these steps:

1. You can join an event lobby by joining the conference.
2. The Home tab can be found in the left navigation menu.
3. Find the recording of the session under Featured Sessions.
4. To watch the recording, click the Watch button.

How to use the Report and Remove function

You can find the Report and Remove function at the bottom of the lobby page. In the pop-up window that appears after clicking Report and Remove, you can complete a form to report unwelcome behavior. As supporting proof, you can upload a screenshot.

How to use a conference event lobby on a web browser

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How do I get started with zoom events?

1. Become a member of Zoom Events by signing in.
2. The Manage button is located at the top-right corner of every page you visit, and when you click on it, you will be able to control the content on your page.
3. By clicking on the My Events link located on the left side of the page, you will be able to access your upcoming events.
4. For a full list of upcoming events, please click on the Upcoming tab at the top of the page.
5. When you are ready to start an event, click its Start button (in case it is a recurring series event) or Join Lobby button (if it is a single or multiple-session event).