Getting started with Zoom Events conference lobby

This post was most recently updated on July 28th, 2022

A conference event begins with a lobby, which serves as the starting point for the event. Attendees can access the following services from the lobby:

  • Get to know your fellow attendees in the lobby by chatting with them
  • Watch livestreamed videos if they have been enabled by the event hosts
  • Join the lobby chat if it has been enabled by your account administrator and the event hosts
  • Learn more about the sessions and speakers that are scheduled
  • Take a look at the sponsor information
  • Visit the expo if you are interested in learning more
  • If you observe any behavior that is unwelcome, please report it
  • We will send you a message outlining the reasons for the closure of the lobby

In the Zoom client, when a session ends, you will be able to see the lobby window at the top of your screen, or you will be able to see it at the bottom of your screen if you close the lobby window while still signed in.

Note:

From our Download Center, you can download the Zoom app to join an event on your computer or mobile device. Unless you download and install Zoom beforehand, you will be asked to do so when you click the join link.

This article covers:

  • How to join a conference event lobby on the desktop client
  • How to join a conference event lobby on a web browser
  • How to use a conference event lobby on the desktop client
  • How to use a conference event lobby on a web browser
  • How to switch from the web browser to the desktop client

Prerequisites for getting started with a conference event’s lobby

  • The Zoom desktop client is as follows:
    • Windows: 5.8.6 or later
    • Mac OS X 5.8.6 or later
  • The Zoom mobile app is available at:
    • The Android operating system must be 5.8.6 or higher
    • The iOS version must be higher than 5.8.6
  • Web browser for Zoom Events:
    • A minimum of 80 is required for Chrome Edge
    • The latest version of Google Chrome is 53.0.2785
    • The latest version of Safari is 10.0.602.1.50
    • The latest version of Firefox is 76 or higher
    • Version 10 or higher of Internet Explorer
      Note:
    • August 17, 2021 will mark the end of Microsoft‘s support for Internet Explorer 11 (IE 11). By September 30, 2021, Zoom will no longer support IE. In the future, Zoom users can continue to use IE, but our support for IE, including issues with IE, will end after this date.
  • User’s guide

How to join a conference event lobby on the desktop client

Windows | macOS

Join the lobby from Zoom Events

  1. Zoom Events can be accessed by signing in.
  2. To access tickets, click the Tickets button in the top-right corner.
  3. Go to the Upcoming tab.
  4. In order to join the lobby you wish to join, you will need to locate the conference event that has it.
  5. You can join the lobby by clicking the Join Lobby button to the right of the event name.
    It will take you to a new page where you can join as well as a pop-up window.
  6. Click the Open Zoom Meetings button in the pop-up window that appears. There is also a link on the page that says Join Lobby.
    As soon as the Zoom desktop client opens, the event lobby will appear.
  7. Keeping track of your events is easy in the conference lobby.

Join the lobby from the confirmation email

You will receive an email to confirm your registration once you have registered for a free or paid event.

  1. You will find a confirmation email from Zoom Events.
  2. View the ticket by clicking View Ticket.
    Ticket users will be redirected to the Upcoming event tab.
  3. Join the event’s lobby by finding the ticket.
  4. Join the lobby by clicking here.

Join the lobby from the calendar (after adding an event to calendar)

  1. The Zoom Event you registered will be synced to your calendar.
  2. Locate the Zoom Event item in your calendar.
  3. Zoom Event details can be viewed by clicking the calendar item.
  4. The lobby URL can be found under Join Lobby.
  5. As above, follow these steps.

Join the lobby from the Zoom desktop client

Note: Zoom Events are linked to your calendar in the desktop client.

  1. Launch Zoom on your desktop.
  2. Select Meetings from the menu.
  3. Join the event that interests you.
    Note: Zoom Events can only be used for events starting today.
  4. The Join Lobby button will appear.

How to join a conference event lobby on the web

Web

Join lobby from Zoom Events

  1. Use a web browser to sign in to Zoom Events.
  2. You can access tickets by clicking the Tickets button in the upper-right corner.
  3. To view upcoming events, click the Upcoming tab.
  4. Find the conference event where the lobby is located.
  5. You can join the lobby by clicking the Join Lobby button to the right of the event name.
    The event lobby will open in your web browser.
  6. All your events can be viewed in the conference lobby.

Join lobby from the confirmation email

You will receive an email confirming your registration after completing the registration process for a free or paid event.

  1. You will receive a confirmation email from Zoom Events.
  2. View the ticket by clicking View Ticket.
    On the Tickets page, click the Upcoming tab to see upcoming events.
  3. Join the event’s lobby by finding the ticket for the event.
  4. Join the lobby by clicking Join Lobby.
    Open the event lobby in your web browser.

Join lobby from calendar (after adding an event to calendar)

  1. Make sure your calendar is synchronized with your Zoom Event.
  2. Find the Zoom Event item on your calendar.
  3. View event details by clicking Zoom Event on the calendar.
  4. Click the URL of the lobby under Join Lobby.
    Open the event lobby in your web browser.

How to use a Zoom Events conference lobby on the desktop client

Windows | macOS

  1. Join the event lobby of a conference.
  2. Select the following tabs from the top navigation menu:
    • Lobby
    • Sessions
    • Itinerary
    • Expo
    • Sponsors
    • Speakers

Lobby

The main conference events tab can be found here. Featured sessions can be selected by hosts on the Lobby tab. If you click on the Featured by Event Organizer list, you will be able to see the event organizer’s handpicked sessions, you can bookmark these sessions and create your own itinerary, you will be able to view recordings of completed events (if the recording has been released by the hosts), and you will be able to join the featured event.

As well as choosing a session to stream in the lobby, hosts can also select a session to broadcast live. Before attending a live session, attendees are able to view a live session at a glance before joining it.
Note:

Closed captioning is supported during sessions.

Several hosts allow their attendees to have one-on-one chats with other attendees during, before, and after a session in the Lobby tab of the session page before, during, and after a session.

A countdown to the event can be viewed in the right panel (should chat be minimized) if early access to the lobby is open before the event begins (if the lobby is open for early access). As well as Sessions and Itinerary, they can also access Sponsors from the navigational boxes in the top right of the page.

Sessions

There is a tab here for discovering and bookmarking sessions that you are interested in. As part of the Sessions tab, you will also find a full listing of all sessions that have been recorded. The Join button will allow you to join the session if it is active, and you will be able to access the recording of the complete session if it is available at that time, but you will be able to bookmark the session to your itinerary.

In either the left panel’s tile view of a session or in the session detail page’s top box, you will find an icon for bookmarking that can be clicked to bookmark a session.

On either the left panel’s session tile view or on the session detail page, you will discover a Join button that you can click if you want to join a session.

Itinerary

Note:

Sessions must first be bookmarked from the Sessions tab before they can be displayed.

On the Itinerary tab, you can join bookmarked sessions. You can see all your bookmarked sessions in calendar view in your itinerary, which is a short list of sessions you can attend during the event. All your sessions can be seen in one place, you can join a session directly from your itinerary, and you can make your speech more prominent in the calendar by making it more prominent in color.

Additionally, you can search for sessions that fit your schedule using the search box and filters at the top of the page.

Expo

Expos provide attendees and exhibitors with the opportunity to interact and network. See our support article on attending an expo for more information.

Sponsors

The sponsors of the event can be contacted and learned more about through this tab. The program is divided into three tiers: Platinum, Gold, and Silver. In addition, the host can customize sponsorship tiers. This built-in sponsor benefit allows hosts to fund their events.

Sponsor details are displayed when you click a tile. An image, description, and downloadable material can be found on the sponsor’s details page.

Speakers

From the Speakers tab in the conference lobby, attendees can learn more about each speaker by clicking on the speaker’s name to access more information about them. Upon clicking a speaker’s image card, attendees will be taken to a page containing the speaker’s information, which includes the following data:

  • Speaker’s first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker’s sessions

A speaker’s details page can be expanded by clicking on the title of a session to jump to the Sessions tab and view the details of that speaker’s session by clicking the session title within the session. Participants will have access to bookmarking those sessions, joining the session, and viewing further details about those sessions.

How to use chat in the lobby

Participants can interact through chat during a conference event, while sponsors and hosts can communicate with their audience members. Your account admin must enable Zoom Chat for your account in order for you to use the chat feature as an attendee.

Notes:

  • The chat feature will not be available for the event if the host has disabled it (either in their personal settings or by their account administrator).
  • No matter what host settings a user selects, they will not be able to participate in chat if their chat is disabled (either in their personal settings or by their account administrator).
  • A default Main Lobby Chat is displayed in the right panel when attendees enter the event.

A chat room in the event lobby lets you connect with other attendees.

How to watch event recordings

Session recordings can be accessed after an event if the hosts permit it.

Note: As long as the lobby remains open, the recordings will be available.

For access to event recordings, follow these steps:

  1. You can join an event lobby by joining the conference.
  2. The Home tab can be found in the left navigation menu.
  3. Find the recording of the session under Featured Sessions.
  4. To watch the recording, click the Watch button.

How to use the Report and Remove function

You can find the Report and Remove function at the bottom of the lobby page. In the pop-up window that appears after clicking Report and Remove, you can complete a form to report unwelcome behavior. As supporting proof, you can upload a screenshot.

How to use a conference event lobby on a web browser

Web

Zoom Events provides a seamless experience for attendees on desktop and mobile web browsers for joining events and getting end-to-end event updates. In addition to participating in virtually all aspects of an event from their browser, attendees are not required to download the Zoom client to attend an event. A web meeting SDK is required to run Zoom Events (web).

In the client, clicking Join will open the lobby window for attendees. Once attendees sign in on their desktop/mobile web browser when they click Join from other places, they will see the Lobby tab.

Client-centric event experiences are enhanced by Zoom Events (web) for attendees who access events via web browsers. As soon as attendees sign in to their Zoom account, they will be taken to the event lobby. In the web browser lobby, you may livestream, chat with fellow users, find out details about the sessions, see the itinerary, complete a survey, and generate a report. Among its other features are:

  • Using the Sessions tab and Lobby tab simultaneously, attendees can join sessions on desktop web browsers.
    Note:
  • Event lobby and lobby chat are supported by the mobile web browser. If attendees join a session using a mobile web browser, they will be directed to the Zoom app. Joining sessions requires the mobile app.
  • Q&A sessions, polls, and surveys are available for attendees.
  • Zoom Events invites attendees to share feedback and rate their experience.
  • Participants are able to switch from the web browser lobby to Zoom at any time.

Notes:

  • It is not necessary to sign in to the Zoom client in order to initiate a session when special role users switch from the web browser to the desktop client; once they switch from the web browser to the desktop client, they will be redirected to the Zoom client. There is no difference between desktop clients and mobile clients in terms of this policy.
  • Attendees have the option of joining an event via the web browser or by using the Zoom client to join instead of the web browser in order to continue to participate in the event. The event will appear as a new tab on their web browser if they choose to join in the web browser lobby. On the participant’s browser, they will be prompted to confirm the audio and video settings for the event session before they can join it.
  • In the event that attendees join the event via a web browser, they can always switch to the Zoom client once they have joined the event.

How to access lobby tabs

  1. The conference event lobby is open to all.
  2. You can do this by clicking the following link:
    • Lobby
    • Sessions
    • Itinerary
    • Sponsors
    • Expo
    • Speakers

Lobby

It is the main tab for conference events. The Lobby tab can be customized by hosts. If your event organizer has curated sessions, click Featured by Event Organizer to view those sessions, bookmark them to create an itinerary, and then click Join to join the featured event/seminar. Recordings are also available (if the events hosting the sessions have released them).

The lobby can also be streamed by hosts. Live sessions can be viewed at a glance by attendees before joining.
Note:

Closed captioning is supported during sessions.

Hosts can also allow participants to chat in the lobby before, during, and after sessions.

If early access is available before event begins, attendees will be able to view a countdown clock in the right panel (if chat is minimized). The navigational boxes also provide access to Sessions, Itinerary, and Sponsors.

Sessions

Session discovery and bookmarking are available in this tab. A full session directory can also be found under the Sessions tab. When the Join button is active, you can join a session, and if it has been recorded, you can view the recording.

Whether you are viewing a session tile or a session detail page, click the bookmark icon to bookmark it.

On the left panel’s session tile view or the session detail page, click the Join button to join a session.

Itinerary

Note:

The first thing you need to do is bookmark sessions from the Sessions tab in order for them to appear on the list of sessions.

The Itinerary tab on the left side of your screen gives you the option to join your bookmarked sessions. In the itinerary view, you are able to see all the sessions you have bookmarked during the event in a calendar view, so that you can decide what to attend. There is a calendar view in which you are able to view all the sessions you are participating in at a glance, jump into a session directly from your itinerary, and appear on the calendar view in a more prominent color when you are a speaker.

You will also be able to find sessions that meet your schedule by using the search box and filters that are located at the top of the page.

Sponsors

Note:

Web browsers on desktops are the only ones that support this tab at the moment.

This tab contains information regarding the event’s sponsors. In total, there are three tiers: Gold, Platinum, and Silver. Additionally, the host can customize sponsorship levels. The built-in sponsor benefits can be used by hosts to fund their events.

Sponsor details are displayed when you click a tile. Images, descriptions, and downloadable materials can be found on the sponsor’s details page.

Expo

Note:

Web browsers only support this tab at the moment.

Expositions provide attendees and exhibitors the opportunity to interact and network. You can learn more about attending an expo by visiting our support article.

Speakers

From the conference lobby’s Speakers tab, attendees can reach out to the speaker to find out more information about them. In order to get more information about a speaker, attendees can click on their image card in order to be taken to their speaker’s information page, where they will find:

  • Speaker’s first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker’s sessions

Attendees can view more information about the speaker’s session by clicking session titles on the speaker’s detail page and then opening the session’s details page. Sessions can be bookmarked, attended, and detailed information about them can be accessed by attendees.

How to use chat in the lobby

Attendees can interact with one another by chatting during a conference, and sponsors and hosts can communicate with them by chatting as well. Attendees must have the Zoom Chat feature enabled for their accounts in order to use the chat feature.

Notes:

  • Event chat won’t be available if chat is disabled (either by the event host or by the account administrator).
  • No matter how the host settings are set, users who have their chat disabled will not be able to participate in chat.
  • A default Main Lobby Chat will appear in the right panel when attendees enter the event.

Explore how you can use chat both on desktops and on mobile devices.

How to watch event recordings

Session recordings can be accessed by attendees after an event if the hosts allow it.

Note: There will be recordings in the lobby until it closes.

For access to event recordings, follow these steps:

  1. You can join an event lobby at a conference.
  2. On the web browser, click Home in the top right corner.
  3. The recording you want to watch can be found under Featured Sessions.
  4. Watch the recording by clicking the Watch button.

How to use the Report and Remove function

  1. Become a member of a conference event lobby.
  2. You can access your profile picture by clicking it at the top of your web browser.
  3. Report an incident by clicking the button.
    The form to report unwelcome behaviors will appear in a pop-up window. The form allows you to attach screenshots as evidence.
  4. Reports can be removed or sent by clicking Report and Send Report.

How to switch from the web browser to the desktop client

It is possible to switch from the web browser to the desktop client if you want to use the desktop client for your sessions.

  1. Using your web browser, you can join an event lobby for a conference.
  2. You can find your profile picture by clicking the icon at the top of your web browser.
  3. By clicking the Zoom icon, you will be able to join the meeting.
    Do you have Zoom installed on your computer? You will be presented with a verification dialog box.
  4. The verification dialog box will look like this:
    • The Zoom desktop client is already installed on your computer, so simply click Yes, Join Lobby if you already do.
    • If you do not have Zoom installed on your computer, click No, Download and run Zoom if you do not have the desktop client. Click Join Lobby once you have installed the desktop client on your computer.
      As soon as you open the Zoom desktop client, you will be able to see the event lobby in a new window.