How to enable or disable in- Zoom meeting chat

While a meeting or webinar is taking place, participants can select from the chat feature to communicate with each other. The hosting of the meeting or webinar can set who participants can chat with. As an alternative to disabling the chat feature for all participants, you can also disable private messages so participants will not be able to exchange private messages with one another.

Owners of accounts and admins having access to the account can enable or disable chat for all members or just specific groups accessing the account. The feature may also be enabled or disabled for the convenience of the users so that they are able to use it during their own meetings or webinars.

What are the prerequisites for enabling or disabling chat in meetings or webinars”

  • Having the privilege of hosting a meeting or a webinar
  • It is also possible to use Zoom’s desktop client, version 4.x, for Windows or MacOS to control chat access for hosts and participants
  • ZOOM mobile client for iOS or Android, v4.x, allows you to control how you talk to the guest from your phone or tablet

I would like to know how I can enable or disable the chat function in meetings and webinars

The in-meeting or in-webinar chat feature is disabled for all members of the meeting or webinar team so that they cannot chat while in any meeting. Adding the Chat option to the participant controls will no longer display.

It is still possible to disable private chat if you do not want to disable chat for all participants, as this prevents attendees from sending private communications to others in the meeting. However, the host will still be able to privately communicate with participants during a meeting.

Note:

Meetings and webinars are automatically included in the Chat setting by default. Contact Zoom if you would like separate settings for web conferencing and meeting chat. Depending on whether or not you have enabled this feature, your settings may differ from those described here.

Account

For the purpose of enabling or disabling Chat for all users in a given account, follow these steps:

  1. You will need to sign in as an administrator with access to the Zoom web portal to be able to make changes to your account settings.
  2. Simply click the Account Management link, and then click Settings to access your account settings.
  3. Next, click the Meetings tab.
  4. If you would like to turn on/off the chat feature, click the toggle under In Meeting (Basic). Whenever you disable chat, you will also lose the features of private chats and automatic saving of chats.
    Note:
  5. In the event that Zoom is able to enable meeting chat and webinar chat for you, you may see different settings for each.
  6. A confirmation dialog box may appear. In order to verify the change, click Turn On or Turn Off.
  7. Changing the following settings for chat permissions, as well as clicking the Save button, is optional:
    Note:
  8.  The host must be running client version 5.7.3 or higher in order for the settings to function properly.
    • Allow participants to chat with: It is suggestible to provide a list of meeting attendees and webinar panelists that attendees can chat with during the meeting or the webinar.
    • Allow users to save chats from the meeting: You can decide whether to allow hosts and co-hosts as well as everyone to save the chat transcript.
  9. In the event that you wish to make this setting required for all users in your account, you will have to click the lock icon to confirm the setting, and then click Lock when you are done.

Group

Note:

After August 21, 2021, the Group Management page has been renamed to Groups. This is a requirement if you have just created a Zoom account after that date and the New Admin Experience is enabled.

A group of users can be enabled or disabled from using Chat by following the steps below.

  1. If you are an admin with the privilege of editing groups, please sign into the Zoom web portal as an admin.
  2. Click on User Management under the navigation panel, then click on Group Management.
  3. On the Group Management page, click the icon for the applicable group. This will take you to the Settings page.
  4. On the Meetings page, click Edit.
  5. You will find the toggle to enable or disable the Chat under the In Meeting (Basic) section. The chat feature will also be disabled if you disable Chat, along with the private chat feature and the auto save feature as well.
    Note:

    • In the case where the option is grayed out, it is locked at the account level, which needs to be modified there as well.
    • Depending on whether Zoom agreed to enable you to have separate settings for Webinar chat and Meeting chat, you might see separate settings for them.
  6. The change must then be verified by clicking Turn On or Turn Off, if a verification dialog appears.
  7. (Optional) Change these setting for chat permissions, then click Save:
    Note:
  8. These settings are only going to work on hosts that have client versions 5.7.3 and above.
    • Set up in-meeting or in-webinar chat groups for meeting participants and webinar panelists to chat with: This can be done by defining who participants can talk to.
    • The ability to save chat transcripts from the meeting: Hosts and co-hosts can choose whether to save the chat transcripts, or whether to disable the ability to do so.
  9. Click the lock icon , and then click Lock to confirm if you want to make this setting mandatory for all users in your account.

User

You can enable or disable Chat for your own use by following these steps:

  1. Login to the Zoom web portal by using your email address and password.
  2. Once you are in the Zoom web portal, you should click on Settings from the menu bar.
  3. Next, you should click on Meetings.
  4. The Chat toggle can be found under the In Meeting (Basic) section. To enable or disable the Chat, simply click the toggle. You will also be unable to use the features of Private Chat and Auto saving chats if you deactivate Chat.
    Note:

    • It may be that the account setting is locked, and it needs to be changed at that level if the option is grayed out.
    • The Zoom meeting chats and webinar chats may have separate settings if your admin requested that this option be activated for you.
  5. The changes will be verified by clicking on the On or Off button if a verification dialog appears.
  6. If you would like to change the chat permissions, then you would need to update the following settings:
    Note:
  7. In order for these settings to function properly, clients with client versions above 5.7.3 must be running on the host.
    • Allow participants to chat with: You can specify which meeting participants as well as webinar panelists can select to chat in real time during a meeting or webinar.
    • Allow users to save chats from the meeting: The meeting hosts and co-hosts have the option to save the chat transcripts for the meeting or for everyone in the meeting.

What is the best way to control chat access during a meeting or webinar?

Participants participating in meetings and webinars can select whether the host can allow chat between everyone, with panelists and the host only (for webinars), or between the host and participants only.

  1. As the host, you are responsible for getting a meeting or webinar started.
  2. Go to your meeting control panel by clicking the Chat button.
  3. You can add a participant to be able to chat with in the Zoom Meeting group chat window by clicking More at the bottom of the window.
    • When the host is holding a meeting, participants can choose whether they want to chat with everyone or with the host only.
    • Webinar participants can chat with no one, with the entire panel (including the host), or with the entire panel and attendees.

The best way to prevent users from sharing messages they don’t want to share

Chat Etiquette Tool is an online tool which allows account owners and administrators to define policies which identify defined keywords and regular expressions, thereby preventing users from spreading unwanted messages when chatting in meetings, webinars, and Zoom Chat. In the case of sending a message that triggers a policy, the message will either be blocked by default or a warning prompt will appear so the user has the opportunity to confirm that they want to send the message, which is dependent on what the admin sets. Find out more about how you can secure Zoom for your users by implementing Chat Etiquette policies.