Getting started with Zoom Phone Hardware as a Service

This post was most recently updated on July 23rd, 2022

Zoom Phone HaaS (Hardware as a Service) helps you take your business to the next level by providing a world-class communications experience. The fixed monthly price for scalability is affordable, and you can upgrade hardware at any time.

In this guide, you’ll learn how to assign HaaS devices to users if you are an admin who has purchased the devices. Using this guide, users can also access HaaS devices and find out more about them. Get started with Zoom Phone Appliance HaaS if you have one.

This article contains:

  • Devices
  • How to assign a device to a phone user (admin)
  • How to sign in to a device’s web interface (admin)
  • How to activate a device (phone user)
  • General guides
  • Troubleshooting guides
  • How to return or replace a device

Prerequisites

  • License for Zoom Phone

Devices

HaaS Zoom Phone devices include the following. View documentation and learn more about each product by clicking the links below:

Poly

  • C60
  • CCX600 w/ camera
  • CCX700
  • EM50
  • Edge B20
  • D230
  • VVX150
  • VVX250
  • VVX350
  • VVX450
  • Trio 8500
  • WiFi adapter

Yealink

  • CP960
  • CP965
  • CPW90
  • EXP43
  • EXP50
  • T33G
  • T46U
  • T53W
  • T54W
  • T58A
  • T58W
  • W56H
  • W76P
  • W60P
  • VP59

Zoom Phone Appliance

Yealink

  • MP54
  • MP56

How to assign a device to a phone user (admin)

You will be automatically provisioned with a Zoom Phone HAS device after purchasing one. In the web portal, it will appear as an unassigned device.

Assigning a device to a phone user can be done in three ways:

  • One device at a time can be assigned to a phone user
  • Multiple devices can be assigned to a single phone user by batch editing
  • Provide instructions on how to sign in to a phone

Note:

  • There will also be a default name for the display on HaaS devices, which will be Desk Phone (Deskphone).
  • To make it easy for users to identify HaaS devices, the display name of HaaS devices will be followed by a label that reads (HAAS).
  • You will only be able to assign devices to the site where they were shipped if you have multiple sites.
  • There is a possibility that the device will be moved to a different site if the phone user belongs to a different site from the original site.
  • HaaS devices can’t be manually removed from Zoom’s web portal if you are using a HaaS plan.

How to sign in to a device’s web interface (admin)

Poly

Zoom’s web portal admin password should be entered in advance as the user name.

Note:

You can sign in as a user with your admin password on the Poly D230 and Edge B20 using the following URLs.
http://<D230-IP-Address>/user/
http://<Edge B20-IP-Address>/user/

Yealink

Zoom’s admin password can be found on the Zoom web portal if advanced is entered as the user name.

How to activate a device (phone user)

To assign a Zoom Phone HAS device to yourself, you can activate it. A voicemail PIN and extension number are required.

Note:

  • If you received a Zoom Phone welcome email or if you are an existing Zoom Phone user, you should be able to find your extension number and voicemail PIN in your Zoom Phone settings (PIN Code). If you do not receive this information, you can contact your Zoom Phone administrator or ask them to resend the welcome email to you.
  • In order to generate the default voicemail PIN, a random number is used. The first thing you should do after activating the device is to change the voicemail PIN.
  • Zoom Phone will play an audio prompt to let you know that if you attempt to sign in to an assigned device, the device will be unassigned. The device will need to be resynced and unassigned from the previous user before you can assign it to yourself after it has been resynced and unassigned.
  1. With the help of the Ethernet cable provided with the desk phone, you can connect it to an Ethernet connection. The power adapter must be plugged in if you are not using power over Ethernet (PoE) on your network.
    As soon as your phone is powered on, the latest firmware will automatically be downloaded.
  2. The home screen will appear once your phone has booted up and the home screen has been displayed.
  3. You can sign in using the following methods:
    • On the home screen of the phone, press Sign In.
    • You can call *90 by dialing *90. The DTMF code is explained in more detail here.
  4. Your extension number and voicemail PIN should be entered following the audio prompts.
  5. In your Zoom Phone settings, you can change your voicemail PIN. In the PIN Code section, look for the setting.

General guides

Here are some resources that will help you get to know your new device:

  • Data sheet for general information

Poly

  • VVX series quick start guide
  • Support center for Poly
  • There is a lot of documentation available for Poly phones

Yealink

  • A quick start guide for Yealink‘s T4 and T5 series of phones
  • Support center for Yealink products
  • Phone documentation provided by Yealink

Alternatively, you can visit the product page for your device to find out more information.

Troubleshooting guides

The following resources may help you if you experience issues with your device. You will need admin access to the device in order to complete some troubleshooting steps.

  • Poly
  • Yealink

Note: The HaaS support team will be able to help you if you are still experiencing issues with the device.

How to return or replace a device

We are happy to help you if you have questions about the device you are renting or if you want to return or exchange it if something is wrong.