Donating to On Zoom events with fundraisers

This post was most recently updated on July 28th, 2022

Donating to OnZoom events with fundraisers

In order to make your OnZoom event into a fundraiser, you can turn it into a fundraiser through OnZoom. During your Meeting or Webinar, Attendees will be able to make a direct donation to a verified nonprofit organization right on the platform. You will also be able to see a live donor feed.

General questions

What is Pledgeling?

Providing OnZoom with the technology to make charitable donations online, Pledgeling Technologies is the company’s technology partner. In the past year, the platform has become recognized as the leading platform for nonprofits, brands, and individuals to initiate charitable giving and raise funds. This year, Pledge placed among the top 5 finalist apps in the Zoom App Marketplace Competition for the 2020 Whale Watch. It powers the Donations by Pledge app on the Zoom App Marketplace. To get in touch with Zoom Donations, please send an email to zoomdonations@pledgeling.com.

What is the Pledgeling Foundation?

There is a 501(c)(3) nonprofit organization known as the Pledgeling Foundation which simplifies the process of donating to charity. It is a global network of 180,021 registered nonprofit organizations that processes donations every day from 90+ countries, granting these to 2,193,386 charities, including all 501(c)(3) nonprofits registered in the U.S. with good IRS standing, as well as hundreds of thousands of charities operating overseas in more than 100 countries. There is a nonpartisan organization known as the Pledgeling Foundation (Federal Tax ID: 46-2440594) based in Los Angeles, California.

Where can I add or see fundraisers on OnZoom?

In the current version of the OnZoom platform, charities can create, modify, or access their fundraisers in order to raise funds.

OnZoom charitable fundraisers: Host questions

How do I add a fundraiser to my OnZoom event?

If you create an event on OnZoom, you will be able to add a fundraiser to help raise funds for a nonprofit 501(c)(3) organization.

Can I raise funds for anyone or am I limited to nonprofits?

There are currently over 2 million nonprofit organizations and charitable organizations that are able to donate, including all charity organizations in good standing with the Internal Revenue Service, as well as charities that are able to donate in 90 different countries. In the months to come, Pledge plans on rolling out crowdfunding capabilities that will allow personal donations. Stay tuned!

When will my Attendees be able to donate to nonprofits?

Attendees of the event will have the opportunity to donate to a fundraiser as follows before, during, or after the event:

  • Before: Donations can be made on the event page or through your ticket dashboard if you are an attendee
  • During: In case the host chooses to display live donations with the Pledge virtual donation overlay on the screen of the host, attendees can donate on the event page or by accessing the dedicated website URL displayed on the hosted’s screen
  • After: You can donate to the event by visiting the event page or by logging into your ticket dashboard.

How do I display live donations during my OnZoom event?

OnZoom will send you a link once a fundraiser has been created on the event, along with instructions on how to set up a pledge overlay on the event.

Can I display live donations if I’m hosting an OnZoom event on my iPad or mobile device?

The donation overlay function is only offered on desktop computers and can be activated only on those.

Can my OnZoom fundraiser contribute to more than one nonprofit?

As the Event Host, you have the option to choose up to ten nonprofit or charitable organizations to receive a donation from your event. There is no time limit, however, to the number of times a host can change the beneficiary organization. If you are organizing a birthday party on OnZoom, you can decide to switch the beneficiary organization after your party has raised $250 for your favorite nonprofit organization. This way, new donations will go to the new nonprofit organization after your birthday party.

Will the nonprofit be notified that donations came from my OnZoom charitable fundraiser?

For the time being, Pledge does not make nonprofit donations to nonprofit organization recipients based on the details of your OnZoom event, such as the name of the Host or event. Nonprofits are only provided with the name of donors (if they wish to remain anonymous), the date of the donation, and the amount of the donation. Representatives from nonprofit organizations are authorized to log in to the account of their organization and view the data pertaining to donors.

How do I remove charitable donations from my OnZoom event?

During the process of creating or editing an event in OnZoom, you are prompted to find the Event Option section, where you can uncheck the Fundraising box to delete the fundraiser from the event page.

Any donations that people have already made will be forwarded to the organization that you have designated, so people will no longer be able to make donations.

It is possible to modify your previously created event by clicking on the Manage tab to modify your previously created event in case you change your mind or want to donate to a different organization.

Can I set custom donation amounts on the OnZoom donation form?

We do not have the option to customize the pre-set dollar amount appear on our donation buttons ($25, $50, $100, and $250). As long as the donors send the donations within these limits, they can type any amount in the custom “USD” box inside which they are allowed to donate. Donations must be at least five dollars.

How will I know when someone donates to my OnZoom event?

Hosts organizing fundraisers with OnZoom can view a list of donations in the Host Dashboard for those who have created a fundraiser.

Once a fundraising goal is set and at least one donation has been made, the total amount of funds raised will be shown on the donation form visible to all parties who have donated. Even if an official fundraising goal has not been established, a total amount of donations raised up until now will be calculated if more than $25 has been donated.

Note:Once 80% of the fundraising goal for each event has been reached, the host will receive an email to notify them that they have met their goal.

How do I track the donations raised for my fundraisers?

For an overall overview of all the donations you have received through your fundraiser event, please visit the following link:

  1. Join OnZoom by logging into your account.
  2. Click Manage in the upper-right corner of the screen.
  3. Navigate to the Event Summary section of the navigation panel.
    From this section, you will be able to see an overview of the total donations received as a result of your fundraiser event.

For details about a particular event’s donation, please click the following link:

  1. Join OnZoom by signing in.
  2. Then, click the Manage button in the upper right corner.
  3. Click on the Events button in the navigation panel.
  4. Go to the Past tab of the panel and select the event you want to see details about.
  5. Click on the ellipsis to reveal the details of the event.
  6. Then, choose to see a summary of the event.
  7. For more information about who donated to your fundraiser, and how much they contributed, please click View Details.

OnZoom Charitable Fundraisers: Donor Questions & Donations to Charitable Organizations

What fees are taken out of my donation?

There is none. In order to maximize the chance of 100% of donations made through OnZoom making it possible for them to be distributed to verified nonprofits, OnZoom will cover the credit-card processing fees.

Note:

As a guide, it is advised that a tip of up to 5% should be added to the donation form so that Pledgeling Technologies costs are covered in providing this free service to OnZoom hosts and participants. Donors have the option to adjust their tip amount, including to 0.00$ if they so wish. The money Pledgeling Technologies receives is not given to them if they do not provide a tip. During the payment process, donors are given the option of entering their own tip. There is no difference between the amount of tips and the amount of donations so they have no impact on the donation amount reaching the charitable organization. It is important to realize that due to the fact that tips flow directly to a for-profit service provider, under IRS rules they cannot be deducted by the donor.

How do I know my donation was received by the nonprofit?

  • Donations to US organizations: If you want to check if Pledgeling Foundation has paid the charitable organization directly, you can contact them directly and confirm this. In the case of events with donations that occurred over more than one calendar month, those donations will usually be paid out over more than one payment to the nonprofit organization.
  • To determine if you require further confirmation, please contact the Pledge support page with your OnZoom event ID (You can find this info on the Pledge support page). If you want your donation to be acknowledged, Pledge can find out when the donation was paid to the recipient organization, and you can confirm that the check was cashed by the organization. We can also provide images of the checks if necessary.
    As part of its monthly grant making, Pledgeling Foundation batches together the contributions received within a calendar month and regrants them within the first fifteen days of the next calendar month.
  • For donations outside the US: Until a certain amount has been donated to the particular charity, Promise works through an international partner to disburse the donations, and due to minimum fees, it does not send donations for regrant to a particular charity until the charity has received a minimum of $500 in donations. The funds may be delayed as a result of this delay.

Where is my tax receipt?

Please check your email for the attachment. Pledge’s system automatically emails you a tax receipt once it has processed your donation, so if you haven’t received it in a few minutes, check your inbox for the word “Pledge” and make sure to check your junk/spam folder.

This may be because you typed your email address incorrectly on the donation form. If it’s not there, it might be because you mistyped it. The responsibility of submitting a support ticket to help.pledgeling.org will be solely yours. Please provide us with the name you donated under, the email address that you would have used on the donation form, as well as the approximate date and amount of the donation. Please provide the name, address, and credit card number that you used at the time of the transaction as well as the exact amount and date. This information is not necessarily required for Pledge to function, but it can help reduce the amount of emails back-and-forth between you and Pledge if it cannot find your record right away.

What nonprofit organizations can Pledge send donations to?

Pledge can grant donations to the following organizations:

  • 501(c)(3) nonprofit organization in good standing with the IRS that is classified as a ‘public charity’. A list of nearly every active US nonprofit is included in Pledge’s database (exception being that nonprofits that just recently received approval from the Internal Revenue Service might not have yet been added).
  • Over a hundred countries, there are tens of thousands of charitable organizations and groups. Among these, there are all charitable organizations in Canada, England, Australia, and New Zealand.

If you have an idea for an organization but don’t know whether or not it qualifies, please let us know. You can search the IRS website directly or visit guidestar.org to find US nonprofits.

Please see this page for more information if you wish to request that Pledge add an organization to their list.

Are my donations tax-deductible?

The Pledgeling Foundation accepts tax-deductible donations to the extent that the tax law allows and you are allowed to deduct them according to your circumstances. Because pledgeling foundation is a 501(c)(3) organization approved by the IRS, any donations made through it will be treated the same way as any other nonprofit organization.

After you make a donation, Pledge will send you an email receipt which will contain all the necessary information to substantiate your deduction claim. Please check your spam or junk folder for an email with the subject “Pledge”.

I want to donate to a nonprofit, but it’s not listed. Now what?

US nonprofit organizations

It is estimated that almost all US 501(c)(3) nonprofit organizations are represented in the Pledge system. The most common reasons for these organizations to not appear in search results are as follows:

  • Pledge monitors the IRS database that hasn’t been updated by the IRS, and this is a brand new feature.
  • Although it’s called Pledge, it’s not the same official name as the one used every day. A church may also operate a daycare center under its EIN if the daycare center is operated by a church.
  • A fiscal sponsor for the organization is another organization that is actually responsible for receiving the donations and processing them.
  • Pledge does not have, or does not store, any abbreviation, hyphenation, or other punctuation on the name it has stored, so it is not included in the search. In this case, the best thing you can do is to try different variations or to use a more general search.
  • In addition, its 501(c)(3) status may have lapsed if, for example, it did not file tax returns despite warnings from the Internal Revenue Service.
  • As a nonprofit organization, it isn’t a 501(c)(3), but maybe some other less common kind, like an association for political organizations. 501(c)(3) public charity nonprofits are the only ones that can receive donations from Pledge.

On the IRS website, you have the option of searching for US nonprofits, including 501(c)(3) and other types.

We are looking for US 501(c)(3) nonprofit organizations, so if you are one of them, please complete the form to suggest a nonprofit organization. Include as many details as you can about the entity you are looking for, the organization you wish to contact, and any other pertinent information (name, EIN if known, address, website).

Non-US charitable organizations

Pledge’s partners provide the list of non-US organizations, and it is not the responsibility of Pledge to direct the listing of those organizations. We are able to ask our partners to include an organization in Pledge’s listing; however, Pledge bears the costs of R&D, vetting, and processing, which they pass on to us. Due to this, Pledge charges any non-US charitable organisations, regardless of whether or not Pledge’s partners are able to perform the service, a minimum fee of $500, and in some cases the amount can be significantly higher.

What data is shared with nonprofits?

By default, the organization receiving a pledge from the Pledgeling Foundation is entitled to the following services:

  • You have the option of removing the name of the donor at any time.
  • You can remove the email address of the donor at any time.
  • There is no charge for removing the email address.
  • You can remove the email address at any time.
  • You can remove the email address at any time.

If you donate directly to them online, they will receive the same information as you would if you donate directly to them.

If you wish to hide your name and email address from the public, you can do so as a donor. In order to donate anonymously, there is a checkbox that can be selected if you do not wish for your name and email to be shared with Pledge. The information that is shared by Pledge is only the date of the donation and the amount of the donation.

With OnZoom, you have the option of allowing the nonprofit organization to share your contact information with you if you made a donation using OnZoom. After submitting your donation, there will be a Thank You screen where you can choose to do this. There are several settings you can choose from in order to customize what the organization sees:

  • Anonymous Donation: No name or address is shown to the nonprofit organization.
  • Non-Anonymous Donation, but Share Contact Info NOT checked: Donor’s name, but not their e-mail addresses are seen by the NPO
  • Non-Anonymous Donation, Share Contact info checked – The NPO can see the donor’s name and email address

For more information, please refer to Pledge’s privacy policy. It is important to keep in mind that if your donation is made through a partner with which you have an account, it is important to refer to the privacy policies of that partner as well.

How do I review, change, or delete my personal information?

It is important that you read Pledge’s current privacy policy to learn what information they collect, how they collect it, and how they use it.

It is not meant to be a replacement for that policy, but it summarizes some of its most important points. The following statement is in addition to Pledge’s privacy policy, which is the determining document in all case of a conflict between the two:

  • Personal Information: There are a number of information we collect during our visits to the site, such as your name, address, telephone number, email address and any other information we collect about you not publicly available that is associated with those, or linked to them.
  • The information contained in your account can be reviewed and/or modified by you by accessing your account if you have one. If you would like to review, update, correct, or remove Personal Information from your account you can do so by using the New Support Ticket form on the support site (but please note that if some or all of your Personal Information is removed, then your account will become deactivated). If you wish to close your Account, please follow this same procedure.
  • Your personal information cannot be removed completely. The whole of your Personal Information will be deleted even if you request that we do so. There are certain pieces of data that we need in order to perform our services and maintain the integrity of our records, so they cannot all be deleted at once. Generally speaking, we may be required to retain Personal Information as a part of our compliance with laws, the prevention of fraud, the resolution of disputes, the troubleshooting of problems, and to assist with any investigations, as well as to carry out other actions otherwise permitted by law or in the course of our legitimate business operations. In case we are not able to delete your Personal Information completely due to these reasons or other reasons, we will, where possible, convert it to Anonymous Information. ‘Anonymous Information’ refers to data that does not relate to or associate with any Personal Information you provide. The data is not able to identify you as an individual or allow you to contact you in individual circumstances.
  • Information shared with third parties:
  • The part of your Personal Information we have already disclosed to third parties cannot be accessed by us anymore and the party to which is has disclosed it cannot be forced to delete or modify that information by the third parties to whom we have already disclosed it, including charities such as your home town.
  • EU General Data Protection Regulation (GDPR):
  •  The following rights exist in respect of our customers from the Euro Area: under the GDPR (General Data Protection Regulation) (Regulation 2016/679/EU) (GDPR), you have the right to request from us access to your personal information and to request rectification or erasure of it. You also have the right to request that the processing of your personal information be limited or restricted or you may object to their processing, in addition to lodging a complaint with the supervisory authorities. There may be similar rights you may have if you reside outside of the European Economic Area, depending on your local laws. Those wishing to access or correct information about them, request portability, or erasure of their personal data, or to delete their accounts with us, should use the “New Support Ticket” form at either pledge.pledgeling.com (Pledgeling Technologies) or pledge.pledgeling.org (Pledgeling Foundation) or send a letter to our Data Controller at the address printed below or by post: Pledge, Attn: Data Controller, 1638 Abbot Kinney Blvd., Venice, CA 90
  • Right to restriction of processing and right to object to processing: Does it matter whether you live in the European Union or not? It is possible both that you live in the European Union and that you wish to exercise your right to limit the processing of your personal data or object to the processing of your personal data or that you do not reside in the European Union but believe you have a right to restrict the processing or object to the processing of your personal data under your local legislation. If you need assistance submitting a support ticket using our HelpCenter, please use the “New Support Ticket” feature at help.pledgeling.com (Pledgeling Technologies) or help.pledgeling.org (Pledgeling Foundation), or you can write us at: Pledge, Attention: Data Controller, 1638 Abbot Kinney Boulevard, Venice, CA 90291.

Can I donate from outside of the US?

-If you’re in Australia or Canada, that $ sign means “US$” (so if you’re in Australia or Canada, it just means “US dollars”. – If you’re in any other country, please keep in mind that donations are processed in US dollars unless otherwise stated.

US taxpayers are entitled to a tax deduction for donations made to the Pledgeling Foundation. Check with your local tax authorities if you are outside of the United States to find out if you are entitled to a deduction or other tax benefits.

In order to provide tax receipts to US donors, Pledge can only offer tax receipts to those donors. Therefore, if you are a tax payer in Australia and you are donating to an Australian charity, you may or may not be able to claim a tax deduction through Pledge.

Credit Card Charges

How do I cancel my recurring (monthly) donation?

You may refer to the body of your most recent email receipt. In the paragraph beginning, “This is a monthly donation….” you will find a link that allows you to manage your subscription. Just click the link and you will be taken to the subscription page. You will find a Cancel recurring donation button on the subscription page. You will be asked to confirm your cancellation by clicking the button.

Check your spam or junk mail folders first if you are not getting receipts emailed to you for recurring donations. Look for anything that contain “Pledge” in the subject.

If you are still unable to find the receipts, I would suggest that you create a support ticket by clicking the button New Support Ticket. It is very likely that you aren’t receiving receipts since Pledge has a problem with the email address that Pledge has on record for you, so please check to make sure that you have entered it correctly as well as the charge date, the amount, and the last four digits of the card being charged so that Pledge can find your recurring donation quickly.

Can my charitable donation be refunded?

There are laws and regulations governing charitable contributions that make many donations “irrevocable gifts,” and we are unable to recover these funds once they have already been sent to nonprofit recipients; consequently, many donations are non-refundable and cannot be refunded.

Please contact Pledge if you have any of the following:

  • The donation was directed to the wrong organization
  • twice The donation was directed to the wrong organization
  • Your donation was in error (e.g., you gave 100x what you intended to give or 10x what you intended to give)

When this happens, if the funds haven’t been regranted yet to the non-profit, then Pledge may be able to rectify the problem for you, as long as the donation was made during the same calendar month as the erroneous donation.

We have forwarded the funds to the charity forwarded by Pledge. If this has already been done by Pledge, you will have to contact the designated charitable organization directly.

I don’t recognize this charge on my credit or debit card!

The first step to disputing a charge that does not appear on your bank statement is to search your email for “Pledge” on or right after the date of the charge. 2) Contact Pledge before disputing the charge with your credit / debit card company.

In the world of nonprofit fundraising, the Pledgeling Foundation is a nonprofit donor-advised fund that receives donations from a variety of sources and then grants those funds to the charities that are designated by the donors.

Pledge emails tax receipts most of the time within a few hours after a donation has been processed. Unless your email address has a typo in it, that should serve as proof that it is you. I suggest that you search through your email, including your spam and junk folders, to see if you find an email that says “Pledge”.

If you were invited to an OnZoom event around the time the charge was made, search for these events. Upon clicking the link to the event’s website, you may be able to see your donation on the Activity tab.

Inquire from your spouse, your partner, or someone you know if they made the charge – if so, Pledge likely obtained their email address, so they should check for an email they received from Pledge around the time of the charge.

If what you see still does not seem to make sense, you can speak to Pledge by submitting a New Support Ticket to get more information about your donation. The following information must be included:

  • On your card statement, you will find the date on which the charge was made
  • as well as the amount that was charged
  • If the charge appears on the signature page of your credit or debit card, the last four digits of the card number are:
  • The name and surname of the card holder
  • if you’re making an online donation, any email address you’d like to use

Unfortunately, if you contact your credit card company, it will create what Pledge’s card processor calls a “dispute”, for which they will charge you $15. This $15 has to be deducted from your contribution for Pledge to make an additional donation to the charitable organization that is associated with your donation, and that comes out of the other people’s donations that Pledge makes. If you wish to dispute a charge through your bank or credit card company, you should contact Pledge before doing so.

How do I change the credit card on my recurring (monthly) donation?

It is important that you locate your emailed receipt. It will contain a link that indicates how you can manage your subscription in the paragraph that begins: “This is a monthly donation… ” Click on the link, and you will be taken to a page called “Subscription,” as shown below. Click on the large red button labeled “Cancel recurring donation” on that page, and you’ll be taken to the page for that purpose.

Check your spam or junk mail folders first if you are not getting receipts emailed to you for recurring donations. Look for anything that contain “Pledge” in the subject.

Please contact our support team by clicking on the New Support Ticket button on this page if you are still unable to find the receipts. Please double-check that you entered the email address correctly and include both the date and amount of the charge, along with the last four digits of the credit card being used so that Pledge can finally locate your recurring donation. I suspect that the problem is caused by the email address Pledge has on file for you. Please double-check that the email address you provided is correct.

How secure are my identity and card information?

Your credit card information is not captured, sent, or stored by Pledge at any point. Pledge’s payment processor, Stripe, receives the encrypted information directly from your device, and does not need to pass through the company’s systems to receive it. No encrypted or unencrypted credit card information, no matter how it is encrypted, is passed through or stored on the Pledge network or system at any time.

There are many companies who use Stripe as their payment processing provider, including Lyft, Shopify, Foursquare, Kickstarter, Pinterest, Slack, and many more. Stripe is a PCI Data Security Standard (PCI-DSS) Level 1 certified provider. You can find out more about Stripe’s security credentials here.

Pledge adheres to strict standards and protocols to encrypt, store, or transmit data, as well as to protect against unauthorized access. Powered by a certified hosting service, Pledge uses an infrastructure that is SOC1 / SOC2 / SOC3 compliant. Security updates are regularly installed by Pledge and their systems are actively monitored to detect suspicious activities.

Why did I get a refund from Pledge?

Both charitable donations can be refunded for the following reasons:

  • The contribution was flagged as suspicious by the pledge’s payment processor. During the course of remittance, in order to avoid a possible chargeback to the nonprofit, event organizer, or the designated beneficiary in the future, Pledge takes the necessary precautions and reimburses the amount upfront in order to avoid potential chargebacks.
  • There was a charge on your credit card that you disputed with your credit card company.