How to enable 3rd Party Audio in Zoom App

Enabling 3rd Party Audio

When 3rd Party Audio is enabled, your meeting participants can join with the 3rd party audio conference phone number that you provide, instead of the VoIP or PSTN number you provide through Zoom. It is important to note that third party audio conferencing has the following limitations:

  • After the option is enabled or disabled, users must sign out and sign in to their desktop or mobile application in order to view the scheduling option.
  • Once the 3rd party audio option has been selected, it will only be used for that particular meeting.
  • Audio is not recorded while the meeting is being recorded.
  • It will not be possible for active speakers to be detected during this time. Therefore, please pin the speaker, highlight the speaker, or switch to the gallery view in order to detect active speakers.

The prerequisites for enabling 3rd-party audio are as follows:

  • You can open a Zoom account by clicking here
  •  If you want to edit Group or Account settings for Zoom, you will need administrator access to the Zoom web portal

How to enable 3rd Party Audio


For all users in an account, you will need to enable 3rd Party Audio by following the steps below:

  1. You will need your user name and password to access the Zoom web portal.
  2. Click Account Management on the left side of the page, followed by Account Settings.
  3. Then, click the Audio Conference tab.
  4. If 3rd Party Audio is enabled, click the Save button.
  5. Alternatively, if the setting is disabled, you can enable it by clicking the toggle. After clicking the toggle, a confirmation dialog will appear and you will be asked to confirm your action.
  6. Click on the pencil icon to confirm your action.
  7. You can enter your conference phone number by using the Enter your own information field on the audio conference page, and then click Save.
  8. You can make this setting mandatory for all users within your account by selecting the lock icon , clicking the Lock button, and then clicking the Lock button again.


A group of users can enable 3rd Party Audio by following these steps:

  1. You will need to sign in to the Zoom web portal in order to do this.
  2. Select User Management from the navigation panel, then select Groups from the drop-down list.
  3. On the Groups drop-down list, select the applicable group.
  4. From the Audio Conferencing tab, select the applicable group.
  5. You will need to enable 3rd party audio in that case.
  6. Click the toggle to enable 3rd party audio if it is disabled. A dialog box will appear asking you to verify the change. Click Enable to confirm the change.
    Note: In the case of options that are grayed out, it is because they have been locked at the account level and must be changed from inside the account.
  7. The pencil icon can be clicked to make changes.
  8. Click Save when you are finished entering your own conference phone number in the field Enter your own audio conference information.
  9. It is optional to make this setting mandatory for all users within the group. To confirm the setting, just click the lock icon and then click the Lock button.


The following steps show you how to enable the use of 3rd Party Audio for your own use:

  1. By using your Zoom username and password, you will be able to log in to the Zoom web portal.
  2. On the left-hand side of the window, click on the Settings option.
  3. Select the Audio Conference tab in the drop-down menu that appears.
  4. Enable 3rd Party Audio by checking the box adjacent to it.
  5. Once the setting has been checked, click on the toggle to enable it if it is not already enabled. To confirm the changes you have made, click Enable in the confirmation dialog box when it appears.
    Note: It is possible for a group or account to lock out the functionality that is displayed as grayed out when it is clicked. The Zoom administrator will need to be contacted.
  6. The pencil icon should appear then click on it.
  7. You can enter your conference phone number in the field Enter your own audio conference information, and then click on the Save button.

How to schedule a meeting with 3rd-party audio conference

  1. Make an appointment with the person who can help you.
  2. Click on the option 3rd Party Audio in the Audio section.
    In the invitation to your meeting, you will provide the three-party conference phone number for your participants to dial into your meeting.

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Frequently Asked Questions

How to enable audio for the account
  1. Log in to Zoom’s website.
  2. Account Management can be accessed from the navigation panel by selecting Account Settings.
  3. Go to the Meetings tab.
  4. Select the audio type you wish to use by clicking it. …
  5. Please click the Save button.



Zoom’s settings can be accessed by clicking on your user icon, then selecting the “Settings” option in the dropdown box that appears. Once you have entered the settings, switch to the “Audio” tab on the left hand side of the screen. If you would like to use a different audio output device, you can select it from the dropdown box under the “Speaker” section.
You need to make sure that your microphone, speakers, or headphones are connected and that they are not muted. The device needs to be unplugged, then plugged back in again. In the case of a bluetooth device, make sure that it is turned on and that it is properly connected to the device. It is very important that you use a USB device that is compatible with Zoom.
Zoom might encounter sound issues on your Android device if you have accidentally muted your phone’s speaker or disabled the in-app speaker. There may also be a problem if your phone’s sound profile is set to Silent or Vibrate, which could affect the audio function of the app.
How to access advanced audio options
  1. Start Zoom’s desktop client and sign in.
  2. You can change your profile settings by clicking your profile picture.
  3. Select Audio from the menu. In the tabs.
  4. Go to the Advanced tab.
  5. Depending on your operating system, you can choose from the following options:
Check your privacy settings

Other participants in the video conference meeting will be unable to hear you if Zoom is not allowed to use your microphone. Your machine needs to be set up to accept audio from Zoom. For desktop apps, enable microphone access.


By using the Win and I shortcut, you can access Windows 10 Settings. In the left column, click on Microphone under the Privacy category. The “Allow desktop apps to access your microphone” section can be found on the right side of the window as you scroll down. When you are in a Zoom meeting, you will need to slide the toggle switch to the right in order to enable the microphone.
Press Win + X > Settings to launch Settings. You can click Microphone on the left panel of the Privacy window after clicking Privacy. In order to enable this feature, you will need to toggle the option that says “Allow desktop apps to access your microphone”. When you see Zoom Meeting, then you can be sure that Zoom has permission to access your microphone if you see this message.
Troubleshooting Speaker Issues

Use the volume buttons or notification panel to increase the volume on your mobile device. It is possible that the speaker on your device is only set to vibrate or mute, even if Zoom’s speaker is turned on. Use earphones if you can. Your mobile device needs to be restarted.



As soon as you start a meeting in Zoom or join a meeting, you will be asked if you want to join using your computer audio or if you want to join using your phone to join the meeting. The button for “Join Audio by Computer” must be clicked if you will be using your computer microphone to make the call. No one will be able to hear you until you click the “Join Audio by Computer” button.

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