How to enable 3rd Party Audio in Zoom App

This post was most recently updated on July 28th, 2022

Enabling 3rd Party Audio

When 3rd Party Audio is enabled, your meeting participants can join with the 3rd party audio conference phone number that you provide, instead of the VoIP or PSTN number you provide through Zoom. It is important to note that third party audio conferencing has the following limitations:

  • After the option is enabled or disabled, users must sign out and sign in to their desktop or mobile application in order to view the scheduling option.
  • Once the 3rd party audio option has been selected, it will only be used for that particular meeting.
  • Audio is not recorded while the meeting is being recorded.
  • It will not be possible for active speakers to be detected during this time. Therefore, please pin the speaker, highlight the speaker, or switch to the gallery view in order to detect active speakers.

The prerequisites for enabling 3rd-party audio are as follows:

  • You can open a Zoom account by clicking here
  •  If you want to edit Group or Account settings for Zoom, you will need administrator access to the Zoom web portal

How to enable 3rd Party Audio

Account

For all users in an account, you will need to enable 3rd Party Audio by following the steps below:

  1. You will need your user name and password to access the Zoom web portal.
  2. Click Account Management on the left side of the page, followed by Account Settings.
  3. Then, click the Audio Conference tab.
  4. If 3rd Party Audio is enabled, click the Save button.
  5. Alternatively, if the setting is disabled, you can enable it by clicking the toggle. After clicking the toggle, a confirmation dialog will appear and you will be asked to confirm your action.
  6. Click on the pencil icon to confirm your action.
  7. You can enter your conference phone number by using the Enter your own information field on the audio conference page, and then click Save.
  8. You can make this setting mandatory for all users within your account by selecting the lock icon , clicking the Lock button, and then clicking the Lock button again.

Group

A group of users can enable 3rd Party Audio by following these steps:

  1. You will need to sign in to the Zoom web portal in order to do this.
  2. Select User Management from the navigation panel, then select Groups from the drop-down list.
  3. On the Groups drop-down list, select the applicable group.
  4. From the Audio Conferencing tab, select the applicable group.
  5. You will need to enable 3rd party audio in that case.
  6. Click the toggle to enable 3rd party audio if it is disabled. A dialog box will appear asking you to verify the change. Click Enable to confirm the change.
    Note: In the case of options that are grayed out, it is because they have been locked at the account level and must be changed from inside the account.
  7. The pencil icon can be clicked to make changes.
  8. Click Save when you are finished entering your own conference phone number in the field Enter your own audio conference information.
  9. It is optional to make this setting mandatory for all users within the group. To confirm the setting, just click the lock icon and then click the Lock button.

User

The following steps show you how to enable the use of 3rd Party Audio for your own use:

  1. By using your Zoom username and password, you will be able to log in to the Zoom web portal.
  2. On the left-hand side of the window, click on the Settings option.
  3. Select the Audio Conference tab in the drop-down menu that appears.
  4. Enable 3rd Party Audio by checking the box adjacent to it.
  5. Once the setting has been checked, click on the toggle to enable it if it is not already enabled. To confirm the changes you have made, click Enable in the confirmation dialog box when it appears.
    Note: It is possible for a group or account to lock out the functionality that is displayed as grayed out when it is clicked. The Zoom administrator will need to be contacted.
  6. The pencil icon should appear then click on it.
  7. You can enter your conference phone number in the field Enter your own audio conference information, and then click on the Save button.

How to schedule a meeting with 3rd-party audio conference

  1. Make an appointment with the person who can help you.
  2. Click on the option 3rd Party Audio in the Audio section.
    In the invitation to your meeting, you will provide the three-party conference phone number for your participants to dial into your meeting.