Administrator- Change retention period of chat message history in Zoom App

Account owners or administrators can choose when chat messages are stored on Zoom Cloud and on local devices. Erases all messages after a specified time.

If the message has been stored for less than one month, a yellow banner will be displayed in the Zoom chat window to notify members of the account of the message’s retention period.

Duration of messages stored in the cloud

Maximum period is 10 years

The shortest period is 1 day

Default settings are stored in the cloud for 2 years and stored on the local device for 1 year

This period change can be changed by the account owner or administrator of IM administration,
and changing this setting will affect all users of the account.

The retention period depends on when the message is received. For example, if you choose to delete all messages after 3 days, they will be deleted 3 days after the recipient’s terminal receives it.

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  • Paid Zoom account
  • The account owner or administrator rights can be changed

To change how long messages are stored

  1. Log in to the Zoom web portal and go to [ IM Management ].
  2. Click [IM setting] .
  3. Under Local Storage, select the time to save the message on your desktop computer and mobile device.
  1. If Cloud storage is turned off, toggle the setting next to Cloud Storage to On (blue).
  2. Click [Turn on] .
  3. Select the time to save the message.
  4. Click Save.Recommendation: All users in your account should be notified if the message retention period is shortened.
    Messages received before the configuration change will be deleted after a specified period of time.For example, if you change the setting to delete messages after 3 days,
    previously received messages will be deleted 3 days after changing the settings.
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For more information on this article, please refer to Storing Chat Message History.

Frequently Asked Questions

Account owners and admins can change the storage duration in chat storage settings, which will affect all users within the account. Messages are stored on the cloud for 2 years and on local devices for 1 year by default.
Zoom’s cloud-based AWS DynamoDB is used to archive and store chat messages, and they can be stored for up to ten years. Users with the ability to view or locally download Chat History reports can view and download all messages sent and received by users, including: Chat messages (text)
Proceed as following:
  1. Launch Zoom’s desktop or mobile client.
  2. Go to the Chats menu at the top of the page.
  3. If you would like to clear the conversation thread for a specific contact or Group channel, locate it.
  4. On the contact or channel page, hover the small row.
  5. You can now clear the chat history by selecting this option.


You can save your chats in Zoom in the following location: Documents folder > Zoom > “folder with the meeting name, date and time” which is the default location for saved chats.
You can save the chat by clicking Save Chat at the bottom of the chat window. By default, your chat goes into your Documents folder > Zoom > Folder with meeting name, date, and time.
The Zoom desktop client allows users to manually or automatically save in-meeting chats to the Zoom Cloud or to their computer if they were saved during the meeting. If you saved it during the meeting, you can access it later if it was saved during the meeting.

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