Register a user (import as a CSV file) in Zoom App

This post was most recently updated on July 28th, 2022

By uploading a CSV file, you can add multiple users at one time.

Before creating a CSV file

  • Anyone who has owner authority or administrator authority can upload
  • Determine the user type (free, professional, enterprise license) of the user to upload, and prepare a file for each type of license
  • Please refer to attached Excel file for the format of CSV format.
    Column names will be described in English half size from the following column A: email, first_name, last_name, department, user group, IM_group
    and department, user group, and IM_group are optional items.
  • Up to 9999 user records can be uploaded at one time.
  • After uploading, it will be displayed on the Pending tab until the user activates the account.

(1) Creation of CSV file created by Excel

  1. Open Microsoft Excel.
  2. Enter user data in the following format:
    CSV format: email, first_name, last_name, department, user group, IM group

* Enter one item for each column from column A.

  1. Click [ File ] and save as a CSV file with a name. At this time, save with character code [UTF-8]. Please close the file.

Perform the next procedure ” (2) Upload CSV file to Zoom“.

※ If uploading is not successful for the file created above, please change the character code again according to the following steps 4 to 6.


  1. The saved file, right-click, click Open from the program],[Notepadand select to open the file.
  2. [ File ] and click, [ the Save As ]and click.
  3. Select the character code [UTF-8][Save]and close the file.


 (2) Upload the CSV file to Zoom

    1. Log in to
    2. Click the Users tab, [ the import ] and click.
    3. Uploading starts when you select a CSV file to upload.
    4. If an upload is successful, user data will be displayed on [ Hold tab ].


  • Users

should click

[ Sign in


Zoom ]

in the activation email to activate their account.

  1. Users should click [ Sign in to Zoom ] in the activation email to activate their account.

Activated users migrate from Pending to the Users tab.

For more information, Import Users Via CSV File Please refer to.


Related article
2-1. How to register a user (basic edition)
[Administrator] User management
3. How to download the Zoom app
4. How can I automatically display the contacts in my account in the app?
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