You can port a number from another provider to a Zoom Phone account if you already have an existing number from another provider.

Important Notes:

• We are supporting the portability of local numbers in the EMEA region. Please see the table below for a list of countries that are supported.
• In EMEA countries, we are unable to port international mobile numbers.
• If you wish to port your toll-free number to the EMEA region, you can also do so.
• A Zoom Phone porting activation will only take place during business hours in the country of the port, and you will be notified by your Zoom Phone porting coordinator when the activation will begin
• The loss of DDI blocks is not supported by losing carriers, which is why they must be ported in full in order to be fully operational. For this reason, I strongly recommend that you contact your current service provider so that you can obtain your full number allocation in order to minimize rejections.

• The LOA must be signed either by hand/wet signature or electronically using either Adobe or DocuSign where allowed by law. In order to process your port request, we will not accept images of signatures, resulting in the rejection of your LOA and a delay in the processing of your request.

• The following is a list of questions and issues that commonly arise during the porting process that you may find helpful.

Prerequisites for a local number port in the EMEA region

• Ownership or administrative privileges of the account
• A license for Zoom Phone is required
• A copy of the most recent telephone bill/invoice would be helpful

Requesting a number port

1. You will be required to complete the Letter of Authorization (LOA) from the country you are traveling to.
   • If you need help with porting, you can check out the porting guidelines.
2. The best way to do this is to send an email to numberportingemea@zoom.us. Please make sure to include the following information in your email:
   • The subject line of the email must contain the following information:
   • You may sign the form by hand or electronically using Adobe LOA or DocuSign. Please see the requirements table below for more information.
   • The last three months’ telephone bill related to the invoice for porting numbers should contain the date of the invoice within the last three months
   • If there is any other documentation that is required by the port country, please let me know
3. Upon receiving your request, Zoom will review it and confirm that it has been received.
   In order to port a number to Zoom Phone you must ensure that sufficient licenses in your Zoom Phone account are in the available status. One license for each porting number is required.
4. There is a possibility that Zoom will send a request to your losing provider to verify the information on the LOA, since Zoom has to validate the information on the LOA to allow the transfer to occur. We will work together with the losing provider to schedule the number port if Zoom and the losing provider are accepted. In the Zoom web portal, you will be able to manage these numbers once they have been approved by Zoom.

Guidelines

• Please provide a copy of your last three months’ telephone bill if you have one.
• You must provide information that matches exactly what’s on record with your current provider in order for your request to be processed.
• The LOA must be signed either by hand or by wet signature, or it may be signed electronically by using DocuSign or Adobe software.
• It is recommended that the LOA be dated within the last three months.
• It is important that the letter of authorization be formatted in EU date format (DD-MM-YYYY).
• On the letter of agreement, it is necessary to include the name of the losing provider.
• The address stated on the letter of authorization for the porting of telephone numbers in most European countries has to match the geographic area code of the porting telephone numbers (excluding the United Kingdom).
• Unless otherwise permitted, all porting numbers should be noted in the body of the Letter of Agreement rather than in an attachment unless it is permissible to do so.
• If DDI blocks of numbers are being ported, they may have to be ported completely, as some countries prohibit the breaking up of blocks/ranges of numbers when losing suppliers leave the country. More information can be found in the frequently asked questions regarding porting.
• As soon as the order is submitted, a check for portability of the number will be conducted. Losing providers may advise that their numbers cannot be transferred to new providers in some situations.
• When the porting numbers are being transferred away from the losing provider, you may experience some disruption in the ability to receive incoming calls during the activation window.
• After the submission of the port request to the losing carrier, it usually takes 30 to 60 business days for the process to be completed. You can find more information about the lead times by visiting the website. The porting process can be completed earlier or later than this, depending on the circumstances.

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Requirements

If you are interested in requesting a number port, you can download the LOA form by clicking the link above and copy and paste the required email subject. If other documentation is required, you will need to check the porting guidelines for the country where the port is located.

Please raise one email per LOA / per country of port.

Country	LOA and guidelines	Email subject	Local address requirements	Hand sign and DocuSign accepted
Austria	Obtaining a GeoLoA There can be only one porting number per LOA (one porting number per LOA)Guidelines for portingPlease see the additional requirements listed below.	Porting of AT GEO numbers:	The area code of the porting number must match the area code of the porting number	Yes
Belgium	FR Geo LOA (French) LOA (Geo) in the Netherlands Signing of the LOA must be done by hand or by wet signature. Guidelines for porting Please refer to the additional requirements for more information	BE GEO number port	must match the area code of the porting numbers	Yes
Croatia	In the case of a geo LOA, Guidelines for porting Please refer to the additional requirements for more information	HR GEO number port	must match the area code of the porting numbers	Yes
Czech Republic	Geo LOA	CZ GEO number port	should match the area code of the porting numbers	Yes
Denmark	Geo LOA Porting guidelines See additional requirements	DK GEO number port	Porting numbers should be matched with their area codes	Yes
Estonia	Geo LOA See additional requirements	EE GEO number port	Match the area code of the porting numbers with the porting area	Yes
Finland	Geo LOA	FI GEO number port	Area code of porting numbers should be matched with the GEO number port area code	Yes
France	Geo LOA (FR) Porting guidelines See additional requirements	FR GEO number port	area code should be matched with the porting area code	Yes
Germany	Geo LOA Porting guidelines See additional requirements	DE GEO number port	Area code of porting numbers must match the area code of the porting numbers only	hand sign
Greece	Geo LOA See additional requirements	GR GEO number port	area code should match the area code of the porting numbers	Yes
Hungary	Geo LOA	HU GEO number port	must match the area code of the porting numbers	Yes
Italy	Geo LOA Porting guidelines See additional requirements	IT GEO number port	area code must match the area code of the porting numbers	Yes
Ireland	Geo LOA Porting guidelines	IE GEO number port IE Non-GEO number port	Area code of porting numbers should match the area code of the porting numbers	Yes
Israel	Geo LOA See additional requirements	IL GEO number port	Area code of porting numbers should match IL GEO number port	Yes
Lithuania	Geo LOA See additional requirements	LT GEO number port	Area code of porting numbers should match the area code of LT GEO number port	Yes
Luxembourg	Geo LOA (FR) Geo LOA (EN) See additional requirements	LU GEO number port	The area code of the porting numbers must match the LU GEO number port	Yes
Netherlands	Geo LOA (Dutch) Geo LOA (EN)	NL GEO number port	Area code of porting numbers must match the area code of the porting numbers	Yes
Norway	Geo LOA See additional requirements	NO GEO number port	The area code of the porting numbers must match the area code of the porting numbers	Yes
Poland	Geo LOA Porting guidelines See additional requirements	PL GEO number port	The address of the company in Poland can be found here Ensure that the area code of the ports matches the area code of the ports	Only hand sign
Portugal	Geo LOA See additional requirements	PT GEO number port	Area code of porting numbers must match PT GEO number port	Yes
Romania	Geo LOA Porting guidelines See additional requirements	RO GEO number port	The area code of the porting numbers must match the area code of the porting numbers	Yes
Slovakia	Geo LOA	SK GEO number port	Ensure that the area code of the porting numbers is the same	Yes
Slovenia	Geo LOA	SI GEO number port	The area code of the porting numbers must match the area code of the porting numbers	Yes
South Africa	See the South Africa porting article for more information	SA GEO number port	Porting numbers should have the same area code as the porting numbers	Only hand sign
Spain	Geo LOA Porting guidelines See additional requirements	ES GEO number port	area code of porting numbers must match the area code of the porting numbers	Yes
Sweden	Geo LOA	SE GEO number port	The address of the company in Sweden can be found at Ensure that the porting numbers have the same area code as the porting numbers	Only hand sign
Switzerland	Geo LOA (EN) Geo LOA (DE) Geo LOA (FR) Geo LOA (IT) Porting guidelines	CH GEO number port	Area code of porting numbers must match the area code of the porting numbers	Yes
United Kingdom	Local numbers beginning with 01 and 02 prefixes require a letter of authorization A letter of authorization is required for local numbers that begin with the prefix 03 Please refer to the additional requirements for more information.	UK GEO number port	Address in the United Kingdom There is a need to match loss of carrier records (match lost carrier records)	Yes

Additional requirements/documents

Austria

• An LOA must have a local address that matches the area code of the porting numbers on the LOA.
• It is necessary to provide proof of address as well as proof of identification.

The following are examples of valid proofs of identification:

• In the case of individual end users:
  • Please provide a copy of your ID card or passport.
• In the case of business end users:
  • A copy of an authorized representative’s ID card or passport must be submitted.
  • Please provide a copy of the business registration document.
  • A valid proof of address is a document that proves the end user has access to telecommunications services at their location.

Belgium

The number transfer process can be made easier and faster if you ask the reseller to inform you of the name of the losing carrier in Belgium if you use a reseller to provide your local telephone numbers.

Croatia

The following documents are required for the company:

• A copy of the registration of the court
• A copy of the photo identification of the legal representative should be submitted

Documents required for a residential application:

• A copy of the photo identification of the end user

There are also the following requirements:

• You are required to provide the OIB (VAT) number of the end user.

Denmark

If you are a business customer, please follow these steps:

• I would appreciate it if you could copy the LOA onto your business letterhead.

Estonia

There must be a local address included in the LOA template. It is necessary to have a business number if the applicant is a company.

France

It would be helpful if you could contact your reseller if your local telephone numbers are currently being provided by a reseller so that they can inform you of the carrier name in France that is losing your number. This will help speed up the number transfer process. There is a requirement on the LOA for the SIRET number to be provided. If you are porting numbers, you are likely going to be asked for a RIO code.

In the case of an individual end user:

• A copy of your ID and a proof of address* will need to be provided in order to proceed.
• An acceptable form of identification is:
  • National ID card
  • Passport

As a business end user, you should be aware of the following:

• Documents such as Enterprise Registration Certificates / Business Registration documents, such as a Kbis or an INSEE, which must be dated within the last three months, must be submitted to the registration office.
• If the relevant address does not appear on this document, then a valid proof of address will need to be provided in order to submit this application.

It is possible to provide a valid proof of address in the following ways:

• In the last six months, you should have received a third-party issued monthly bank statement from a third party.
• A public utility bill, such as a gas bill, an electric bill, or even a utility bill from the last six months (that shows regular use of the services).
• In the last year, a government document has been issued.

Germany

Business customers are the only ones who are supported for porting.

It is not possible for the losing carrier to split DDI blocks / ranges and therefore must port them in their entirety. For a full listing of the physical numbers allocated to you, please speak with your current supplier.

• There must be a matching local address on the LOA with the phone number porting area code.
• In addition to the local address, the business registration document must also show the address of the business.
• A completed and signed Letter of Authorization should be submitted (electronic signatures are not accepted).
• LOAs must be stamped with the company’s stamp in order to be valid.
• I need a copy of my latest telephone bill (dated within the last three months) in order to complete this application.
• Those of you who are currently using a reseller to provide you with your numbers will need to ask the reseller to let you know the name of the losing carrier in Germany since this will be the name of the supplier that should be listed on your Letter of Acceptance.
• Your business document should contain a similar address in the same area code as the numbers that you wish to port.

For all business customers:

It is necessary for you to submit a copy of the following documents in order for your submission to be validated:

• There are two types of commercial extract from the German Trade Register – the Handelsregisterauszug or the Gewerbeanzeige (the German Trade License).
• The ID of a company representative who is authorized to represent the company.

or

• In order for GewA1/GewA2 forms to be accepted, they must be stamped and signed by the authority.
• A copy of the identification of one of the company’s authorized representatives.

Valid proofs of ID are as follows for all number types:

We accept government-issued identification cards from any country (passports, national ID cards, and driving license cards)- however, residence permits from Canada are not accepted. All applicants must be 18 years of age or older. There are two types of identification required for business registration documents. One is the photocopy of the identity of the representative named on the registration or the photocopy of an authorized representative with a document linking the authorized representative to the business.

There is an additional document that needs to be sent to us if the individual is not listed on one of the above documents, such as a letter with the company letterhead confirming that he/she is the authorized representative for the company and is signed by a representative from their management or HR, in order to establish the link between the individual and the company. I would like to inform you that, for the purpose of execution of the notarial deed, the “Urkundenrolle” (notary’s register form), office rental agreements, or invoices are not accepted.

Greece

Porting numbers to Greece requires proof of ownership of the porting number as well as all the required documentation as detailed below along with the proof of ownership of the porting number.

For all customers:

• It will be necessary for the porting numbers to be listed clearly on an invoice from the losing carrier. It may be necessary to obtain the attestation in addition to the invoice if the invoice does not list all of the numbers.

or

• The losing carrier must provide an attestation that states in writing that all of the numbers associated with the end user on the porting LOA are the end user’s, which is a requirement for the porting process.

Required company documents

• Certificate of Registration of the Company
• Obtain a copy of the photo ID or passport of the LOA signatory

Required residential documents

• A copy of the end user’s photo ID or passport is required

Israel

The Loss of Carriers Agreement (LOA) needs to be completed and signed by you, once we receive it, along with any supporting documentation you may have, we will submit this to our supplier so they can verify the portability of the number before sending it to the losing carrier to complete. You will be informed of the estimated porting date if the numbers are able to be ported.

For all customers:

• Ensure that the property address on the LOA matches up with the area code of the number that is being ported.
• The following sections need to be completed: C and E.
• It is possible to have the letter of authorization signed by hand, wet, or electronically using DocuSign or Adobe Acrobat.
• A Letter of Authorization must be dated within the last three months (dd/mm/yy format).
• In order to facilitate the process you will need a copy of your recent telephone bill, which should contain the porting numbers. If the telephone bill does not contain these numbers you will need to provide additional proof of ownership of the numbers.
  • There are several ways that you can prove ownership, such as sending a letter or document to the losing supplier that lists the porting telephone number and proves that the number has a connection with the owner of the line.
    • It is not uncommon for customers to ask their current provider for an email with a list of the numbers that are to be ported and a confirmation that they own the numbers.
  • It is required that the proof of ownership is dated within the last three months (in the format DD/MM/YY).
• As an alternative, you can ask your current supplier to split the block you own with the losing carrier if you do not wish to port in the whole block, but you do own a DDI block of numbers. As soon as this has been completed, you will be able to submit a request for the porting of your Zoom Phone number to the number porting team at Zoom Phone.

If the end user is an individual:

• Individual end users are the only ones who require proof of identity. Passports, National ID cards, and driving licenses are all acceptable forms of proof of identity.

Italy

Note: It is not possible to alter (cancel/change) the port requests once they are accepted.

Without both the signature and the stamp on the LOA, the LOA cannot be accepted for porting without the signature and stamp on both of them.

In order to port DDI blocks / ranges, they must be ported in their entirety and cannot be split. A range of numbers can only be broken down into blocks of 10, 100, or 1000 numbers. Your current supplier should be able to clarify the number allocation if you are in doubt.

There is a requirement on all ports to include the secret code (or migration code) on the Letter of Agreement.

• There should be a minimum of 13 digits in the Secret Code.
• A secret code consists of three alphanumeric characters, a telephone number, and a range of six to twelve digits.
  • There is always a Geo NP pure value of 222 and it can end in any alphabet. There are several examples of this, for instance: gtr256080222M and abc1234567898222a.

Address and ID requirement

In the case of an individual end user:

• Please provide your name and address
• The place and date of your birth
• Identify your nationality.
• Code of taxation
• Please provide a copy of your passport (proof of your identity as the end user)

The following information is for business end users:

• A brief description of the company’s name and address
• Tax ID number (VAT number)

The following information about the authorized representative is also required in addition to the form:

• Please provide your name and address
• Date and location of birth
• Identifying your nationality
• Code of the tax code
• Passport copy (proof of the identity of the authorized representative)

Lithuania

The LOA must include the VAT number as well as the local address. Proof of identification may be requested from you in order to process your application.

The following documents are required:

• Certificate of Registration of Business
• In order to qualify for a LOA, the address must be located within Lithuania.
• Signed and completed Letter of Authorization
• Please provide a copy of your most recent telephone bill

Luxembourg

There is a requirement for the account number to be provided.

Norway

There is no porting support for mobile numbers. Business customers are the only ones who can port their data.

The following documents are required:

• Certificate of Company Registration
• A LOA must have an address that matches the area code of the numbers that are being ported.
• A signed and completed Letter of Authorization has been submitted
• A copy of the most recent telephone bill would be helpful

Poland

• The vendor of Zooms has to receive hard copies of the letter of authorization in Polish, hand signed by the customer.
• Invoice for the most recent invoice

Portugal

The following documents are required:

• The LOA has been completed and signed by the signatory
• A copy of the most recent telephone bill
• A copy of the Certid*o de Registo Comercial (certificate of registration of a business)
• A copy of the photo ID of the legal representative must be provided
  • There is a requirement for the type and number of the identification document (passport, ID card, NIF, residence card).

There are also the following requirements:

There must be a signature (or signatures) on behalf of the person or persons to whom the phone numbers have been assigned by the Operator indicating the person or persons qualify to sign.

Romania

It is necessary to provide the contract number.

The following documents are required:

• I have completed and signed the letter of authorization
• An example of a recent telephone bill
• Please provide a copy of a photo ID (passport) of the LOA signatory

South Africa

For more information about porting to South Africa, please see our article on porting to South Africa

Spain

Please ask your reseller to inform you of the lost carrier name in Spain if you are currently provided your local telephone numbers by a reseller. This will help to speed up the process of transferring the number.

UK

It is important to understand that all UK Local numbers are associated with a UK address. If you do not know your current service provider’s address, please speak to them for assistance.

For local numbers, the following documents are required:

• A letter of authorization is required
• The LOA should be signed on each page
• Please provide us with a copy of your most recent telephone bill (dated within the last three months).

In order to obtain a 03 UK-wide number, the following documents will be required:

We will not be able to port your 03 numbers to another carrier at the moment if you have an 08 number that is physically associated with your 03 number.

• The LOA will be required
• The LOA must be signed on each page in order to be valid
• The telephone bill must be dated within the last 3 months and be a copy of the most recent one.

It is important that you use the correct LOA for each number type (for local numbers, 03 UK-wide numbers, and freephone numbers you need to use the appropriate LOA).

You are able to sign by hand/wet signature or electronically using Adobe Acrobat or DocuSign.

Lead times

For all EMEA ports, the lead times are determined by the regulatory requirements in the country of port as well as the responsiveness of the suppliers in the supply chain in the country of port. There is also a requirement that the information provided be accurate in order for the process to work. You will always be kept informed of the progress we are making.

Note: During the port activation window where the numbers are being ported from the losing supplier to the new provider, you may experience some loss of service to incoming calls during the day of the transfer. If the porting is not completed within the lead time that has been quoted, it may happen sooner or later.

UK

As a general rule, porting takes up to 30 business days in the UK, though we are capable of porting sooner or later than this.

EMEA

In general, lead times range from 30 to 60 business days. It may also be related to any contractual obligations that you may have with the company that is losing your business. There is no limit to how soon we can port.

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Frequently Asked Question

 

Can I port a number to zoom phone?

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