Zoom Rooms Firewall Settings

If the Zoom Rooms iPad Controller and Zoom Rooms are on the same WiFi network, but can not connect to each other after logging in, check the following on the WiFi router or firewall:

protocol	port	ZR
TCP	9090	ZR to iPad from ZR iPad
UDP	3478, 3479, 8801	ZR to Cloud
TCP	8801, 8802, 443	ZR to Cloud
TCP	8888　※	Client to ZR (Direct sharing)
UDP	8889　※	Client to ZR (Direct sharing)

※ The mark is the content that was additionally updated in March 2019.

If the Zoom Rooms iPad controller can not connect to the Zoom Rooms 127.0.0.1 address, it may be due to related proxy settings. Try one of the following options:

Enter correct proxy settings on Zoom Rooms PC / Mac
Configure your proxy server to bypass Zoom Rooms PC / Mac
Check other firewalls, web filters, proxy servers on your desktop or network

If your Cisco / Meraki WiFi router does not allow “Hair Pinning” to allow Zoom Rooms iPad controllers to access Zoom Rooms, please refer to the Meraki documentation to disable client isolation.

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Contents

1 Frequently Asked Questions
2 How do I allow Zoom on my firewall?
3 How do I change my Zoom room settings?
4 How do I unblock Zoom on firewall or proxy Mac?
5 How do I stop firewall from blocking Zoom?
6 Related articles

Frequently Asked Questions

To Check if Windows Firewall is Blocking Zoom:

Search for Windows Security in the Start menu. Then click on it. Now, you need to go to the Firewall & network protection tab and click on it. Click on the Allow an app to pass through the firewall option in step.

Zoom’s web portal can be accessed by logging in. To access Zoom Rooms, click Room Management. You can filter by rooms or locations by clicking one of the tabs. If you want to change the location or room, click Edit.

Activate the Firewall by selecting the Security & Privacy tab within System Preferences. Your DNS settings may need to be changed if the problem persists. Navigate to System Preferences by clicking the Apple menu.

Configure Your Firewall

Search for Windows Security in the Start menu. …
On the Firewall & Network Protection page, click Firewall & network protection.
Ensure that the firewall allows an app through.
Open the Change Settings window once it has opened.
Check the checkboxes next to “Zoom Video Conference” if they are ticked.
Zoom may not work on your Mac if you have firewall software installed. Zoom might be viewed as a security threat by the software and prevented from running. Go to System Preferences -> Security & Privacy and click the Firewall tab to temporarily disable the Mac firewall.