To customize the audio of some Zoom Phone prompts and greetings, you can use the Zoom Phone audio library. Most of these are played before calling someone back.
Note:
Changing your policy settings for your personal audio library will allow you to restrict access to these settings for users on your phone. There are a number of options by default, including changing the language of the Audio Prompt, Voicemail Greeting, Message Greeting, and the Hold Music of the phone. Audio When Connecting can only be changed at the level of a site (if multiple sites have been activated) or at the level of an account.
Contents
- 1 Prerequisites for customizing default audio settings
- 2 How to customize default audio settings
- 2.1 Frequently Asked Questions
- 2.2 How do I resolve Zoom audio problems?
- 2.3 Should I turn on original sound in Zoom?
- 2.4 Where is audio settings in Zoom Mobile?
- 2.5 Where is Zoom app preferences?
- 2.6 Why does Zoom mess up my audio?
- 2.7 Why does my Zoom audio sound static?
- 2.8 Why is my audio garbled on Zoom?
Prerequisites for customizing default audio settings
- Pro, Business, Enterprise, or Education account
- Account owner or admin privileges
- Zoom Phone license
How to customize default audio settings
- Join the Zoom web portal by signing in to your account.
- Click Phone System Management in the navigation menu and then click Company Information.
- If you have multiple sites, you can access the settings by following the steps below:
- Select the site you wish to edit if you have enabled multiple sites.
- Click Account Settings if you have disabled multiple sites.
- Select Settings from the menu.
- Change the default language of the audio prompts in the Audio Prompt section. All extensions will be affected by this setting:
- Audio Prompt Language:
- The language used by the automated system that plays audio prompts in order to provide additional instructions to callers when they call in. You’ll hear your voicemail greeting followed by an automated message: “Push any key or stop talking to end the recording if the caller is routed to your voicemail.”.
- Default audio prompt settings can be changed by clicking Manage, then by accessing the audio library:
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Notes:
- There are some extensions in the site that do not apply the default audio settings. These extensions can be found in the table below, under the Applies to column.
- Zoom plays a tone at the end of voicemail greetings to indicate that the recording of voicemails has started. There is an audio message that states “Leave a voicemail after the tone” but there is no standard audio prompt for this. As a part of your default voicemail greeting, you can optionally mention these instructions.
| Default audio setting | Applies to |
| Greeting & Leave voicemail instruction: Plays before routing the call to voicemail. This greeting should also include instructions for leaving voicemail. Play the default greeting for an example. | Phone users |
| Greeting & Menu: Leave or check voicemail: Plays before giving the caller the option to leave or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. | Phone users |
| Greeting & Menu: Connect to operator or leave voicemail: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. | Phone users |
| Greeting & Menu: Connect to operator, leave or check voicemail: Plays before giving the caller the option to connect to the operator, leave voicemail, and/or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. | Phone users |
| Leave voicemail instruction: Plays after the initial voicemail greeting. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. | Phone users |
| Message Greeting: Plays if the call is routed to a message when the call is not answered. (When a call is not answered setting with Play a message, then disconnect option selected). | Phone users |
| Audio While Connecting: The audio while connecting plays for inbound callers when they are trying to reach an extension.
Note: This does not apply to call queues. Call queues have their own Audio While Connecting setting that plays for callers waiting in the queue. |
All extensions except call queues |
| Hold Music: The hold music plays for the other party when they’re placed on hold.
Notes:
|
All extensions except call queues |
Frequently Asked Questions
How do I resolve Zoom audio problems?
Troubleshooting microphone issues
- It is recommended that the microphone not be set to mute.
- Make sure that the audio on your mobile device has been connected.
- Try to use earphones that have a microphone attached to them.
- Ensure Zoom has access to your device’s microphone.
- The microphone should not be used by other applications at the same time as the microphone is being used by this application.
- Your mobile device will need to be restarted.
Should I turn on original sound in Zoom?
With the original sound option enabled in Zoom, you are able to use the audio directly from your microphone without being affected by Zoom’s echo cancellations or audio-enhancement algorithms that may affect the sound quality. There are some audio equipment that already come with these features built in, that can make use of this feature as well.
Where is audio settings in Zoom Mobile?
You’ll see an icon next to the audio and video controls on your screen in the upper right-hand corner of your screen (to the left of the audio and video controls on Android and iPhone). You can mute or unmute yourself by clicking on the microphone icon on the tool bar. To stop or start your video, click on the Video Camera icon at the top of the screen.
Where is Zoom app preferences?
Here are the steps that need to be followed in order to access Zoom desktop settings: The first step is to sign in to the Zoom desktop client. To change your profile picture, click on your profile picture and then click on Settings.
Why does Zoom mess up my audio?
Faulty microphone or speaker setup
Check your audio settings and make sure your speaker is on and your audio is not on mute mode before you start troubleshooting. Using an earphone or a different device may help you with this problem, as well as increasing the volume on your device and Zoom. Check your device permissions to make sure Zoom has access to them as well.
Why does my Zoom audio sound static?
It might help if you unplug your headset or standalone microphone and then plug it back in again after you have unplugged them from your computer or device. It is recommended that you use a different USB port if possible. If you are using a standalone microphone, you will need to move it.
Why is my audio garbled on Zoom?
There is a possibility that you have microphone playback enabled if you hear some garbled audio coming from your speakers. There is no default option to enable this on Mac OS X. It is not a part of the operating system by default. You will, however, have to shut this option down if you are using Windows in order to prevent any feedback from happening
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