With Zoom Events, you will be able to host a wide variety of engaging virtual experiences that your attendees will enjoy and that you will be able to create. Your Zoom Events can be managed under your own branded hub, tracking ticketing and registration, controlling user access, and allowing networking between participants all within the same user dashboard.

There are many advantages to using Zoom Events as a conference organizer, whether you are hosting an internal or external event where you have multiple sessions. The platform is very useful for businesses, organizations, and enterprises of all sizes to reach out to their audiences, engage with them, and keep in touch with them.

The following are the topics covered in this article:

• How to get started with the Organizer Mode and Attendee Mode
• How to get started with billing and payments
  • Add a payments account to your Zoom Events Hub
  • Link a PayPal Business account to your Zoom Events Hub
  • Link a Stripe account to your Zoom Events Hub
  • What is a sold-to address?
  • Zoom Events GST and VAT
• How to get started with hosting Zoom Events
  • Manage host Profile
  • Create a Zoom Events hub
  • Create a Zoom Events conference
  • Create an event for a Zoom Events hub
  • Manage Zoom Events expo
  • Convert a Zoom meeting/webinar to a Zoom Events
  • Manage Zoom Events session and event types
  • Use Webinar Reactions
  • Host private Zoom Events
  • Edit events for Zoom Events
  • Manage My Events
  • Manage and view Zoom Events recordings for hosts
  • Manage a Zoom Events Hub
  • Send an event-wide message to all registrants of a Zoom Events
  • Use registration management
  • Manage the Host Analytics Dashboard
  • Cancel and refund a Zoom Event
  • Set Zoom Events cancellation policies

Prerequisites for Zoom Events hosts

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • macOS: 5.7.6 or higher
• Zoom mobile client
  • iOS: 5.7.6 or higher
  • Android: 5.7.6 or higher
• You can choose one of the following accounts: Pro, Business, Enterprise, or Education
• Licences for Zoom Events can be purchased here

Notes:

• It will be necessary to install Windows’ Webview package in order to support Zoom Events. Although version 5.7.6 does support Zoom Events, hosts may experience a blank lobby experience as a result.
• We strongly recommend that hosts update the Zoom desktop client or mobile application of Zoom as soon as possible in order to take advantage of the latest Zoom Events and Webinar features.

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Managing Your Zoom Events Host Profile

How to get started with the Organizer Mode and Attendee Mode

It is possible to switch between the Organizer Mode and Attendee Mode when you are a host.

Note: In order to switch to Organizer Mode, you must have a Zoom Events license.

Organizer Mode

There are a variety of features and functionalities within the Organizer Mode to assist you with creating events in an easy-to-understand manner to meet your specific needs as a host and to enhance your overall event experience. It is always the Manage page that you will end up on when you sign in to Zoom Events.

• Only the Create and Manage options are available in the top header of the page.
• There are a number of features and functionalities available to you on the Manage page’s left navigation menu:
  • + Create Event: Event series or conferences can be created as part of a series.
  • My Events: Using the Upcoming, Drafts, and Past tabs, you can view and manage all the events that have been created, which are in chronological order.
  • My Recordings: All your events’ recordings can be viewed and managed in one place.
  • Default Hub (or selected Hub): The following actions can be performed by clicking the Hub dropdown menu:
  • The first step in creating a new Hub is to click + New Hub and enter the name of the Hub.
  • • From the dropdown menu, you can access other Hubs that you wish to access.
    • From the dropdown menu, select your hub’s name or the hub you wish to manage from your default hub; you will then see and manage the following hub pages:
      • Hub Profile
      • Event Listings
      • Hub Analytics
      • Hub Users
      • Recordings (Hub on-demand recordings)
      • Content Library
      • Billing Information
      • Cancellation Policy
      • Settings
• You are able to perform the following actions by clicking on the profile picture in the upper right corner of the screen at the top of the page:
  • Go to profile (Host Profile)
  • Switch to Attendee Mode
  • Notifications (Notification Center)
  • Go to OnZoom
  • Attendee Payments & Billing
  • Sign Out

Attendee Mode

If you wish to experience Zoom Events from the perspective of the attendee, then you will have the option to switch to Attendee Mode to use a Zoom Events site that is specifically designed for attendees. Using this mode, attendees will be able to browse events in an organized manner. Furthermore, it should be noted that users without a Zoom Events license will be automatically set with Attendee Mode rather than Organizer Mode, because they will not be able to switch between the two modes.

Upon switching to Attendee Mode, your browser will redirect you to the landing hub, if one has been specified by the hub owner, or to the Tickets page if no landing hub has been specified by the hub owner.

• At the top of the page, there are only three options: Favorites, Tickets, and Hubs.
  • Favorites: The Favorites tab will be displayed on the Tickets page, where you can view your favorite events that you’ve subscribed to on the Favorites page.
  • Tickets: All tickets that you have purchased will appear on this page, which is organized into four tabs: Upcoming, Past, Orders, and Favorites.
  • • Upcoming: Listed below are the upcoming events that you registered for, as well as their dates and times.
    • Past: You can view your past registrations for events that have already taken place.
    • Orders: Your entire order history will be displayed on this page.
    • • You will see the following information regarding your order:
        • Event Name
        • Tickets: Shows a list of how many tickets have been registered for the event.
        • Total Paid: This is the amount that you have paid for your ticket.
        • Order Time: In this table, you can see when and where you purchased the ticket.
        • The Order Canceled status will appear on your account if you canceled your order.
      • It is possible to filter the orders that you have placed. In order to filter your orders, click the All Orders drop-down menu and then select Order Refunds from the options that appear.
      • To the right of an order, you will see an ellipsis, and you will be able to click one of these actions:
        • View Details: By clicking on this button, you will be able to view all the event ticket details.
        • Cancel Order: The host of your order will allow you to cancel your order within a certain period of time after you place the order. Click Yes, Cancel Order in the confirmation dialog box to confirm that you want to cancel your order.
        • Note: There is no way to undo this action.
    • Favorites: Using the Favorites tab, you can see the events that are most relevant to you.
  • Hubs: You will be able to browse through a list of hubs by clicking on this button. The events for each hub can be explored by clicking on any of them.
• You can take the following actions by clicking on your profile picture at the top right of the screen in order to do the following:
  • Go to profile
  • Switch to Organizer Mode
  • Notifications (Notification Center)
  • Go to OnZoom
  • Attendee Payments & Billing
  • Sign Out

How to get started with billing and payments

Add a payments account to your Zoom Events hub

The article on how to add payments can be found in the Support section of the website.

Link a PayPal Business account to your Zoom Events hub

If you would like to learn more about how to link a PayPal Business account to your Zoom Events Hub, please check out the Support article.

Link a Stripe account to your Zoom Events hub

In order to learn more about linking a Stripe account to a Zoom Events Hub account, please visit the Support article on how to do so.

What is a sold-to address?

To find out more about sold-to addresses, please visit the Support article for a sold-to address.

Zoom Events GST and VAT

It is recommended that you read the Zoom Events GST & VAT article in the Support section for more information.

How to get started with hosting Zoom Events

Manage Host Profile

To learn more about how to manage your Host Profile, please take a look at the Support article on how to do so.

Create a Zoom Events hub

You can find more information on how to set up a Zoom Events Hub in the Support article on how to set it up.

Create a Zoom Events conference

To learn more about how to create a Zoom Events conference, please visit our Support article on how to do so.

Create an event for a Zoom Events hub

In order to learn more about how to create an event for a Zoom Events Hub, you can check out our Support article.

Manage Zoom Events expo

In order to learn more about creating and managing a Zoom Events expo, please check out this Support article.

Convert a Zoom meeting/webinar to a Zoom Events

You can find more information about how to convert a Zoom session to a Zoom event by referring to the Support article on how to convert a Zoom session to a Zoom event.

Manage Zoom Events session and event types

If you serve as a host for a Zoom Meeting or Webinar, you can create (and convert) the event and the session as well.

If you would like to know more about how to manage Zoom Events sessions and event types, please refer to the Support article.

Use Webinar Reactions

The Webinar Reaction feature is a powerful way for presenters to gather feedback from attendees and other panelists in real-time, without interrupting or distracting from the presentation that they are presenting. Whenever you view a video or share a piece of content, you will see a reaction appearing in the bottom right corner. After a few seconds, these reactions will vanish.

It is also important to note that all participants are able to control their individual perceptions of reactions without affecting the perceptions of other participants.

Note:

Sending and seeing reactions to this feature requires version 5.9.6 or higher which can be downloaded here.

Enable Webinar Reactions

Prior to hosts being able to use Webinar Reactions for their webinar events/sessions, account owners or administrators must enable the Webinar Reactions feature in the Zoom web portal. The ability to enable this feature can be set at the account level, at the group level, or at the user level.

While a webinar session is in progress, hosts (as well as co-hosts who have edit permissions) can enable or disable reactions.

Select reaction emojis

In order to send a reaction, you can choose from the following emojis:

• As soon as you are a part of a webinar event/session, you will be presented with the option of selecting one of the following emojis on the toolbar:
  • Clapping Hands 
  • Thumbs Up 
  • Heart 
  • Tears of Joy 
  • Open Mouth 
  • Party Popper (Tada, Celebration) 

From the bottom right corner of the video window, the reaction will appear as if it is floating up.

Host private Zoom Events

If you would like to learn more about how to host a private Zoom event, please refer to the Support article on the topic.

Edit events for Zoom Events

In order to learn more about how to edit all events for Zoom Events, please visit the Support article on how to do this.

If you would like more information about how you can edit a conference event and view its change history, please refer to the Support article.

Manage My Events

If you would like to find out more information about managing your created host events from the My Events page, please visit the Support article on the subject.

Manage and view Zoom Events recordings for hosts

We recommend that you check out the Support article on managing and viewing Zoom Events recordings for hosts for more information on how to do so.

Manage a Zoom Events hub

You can find more information on how to manage a hub in the Support article which can be found here.

Send an event-wide message to all registrants of a Zoom Event

It is possible to send a message that is event-wide to everyone who has registered for a Zoom Event. For more information, please read our Support article on how to do this.

Use registration management

Zoom Events offers a convenient registrant management platform which allows event organizers to manage registrants and event registrations easily, helping them to create successful events with the help of Zoom Events registrant management.

If you would like more information on how Zoom Events registration management works, please visit the Support article.

Manage the Host Analytics Dashboard

The Host Analytics Dashboard for conference events can be managed from the Host Analytics Dashboard for conference events support article if you would like more information.

Cancel and refund a Zoom Events

From the Events page, the host has the option to cancel a live event. If the host cancels the event, the session will end immediately and the event will be removed from the web portal.

There will also be a message on the event website informing the attendees that the event has been canceled, followed by a notification via email that informs them that the event has been canceled, and if the event was a paid event, they will receive a full refund.

In order to find out more information about cancelling and refunding a Zoom event, you may wish to review the Support article on the topic.

Set Zoom Events cancellation policies

In order to learn more about Zoom Events cancellation policies, please refer to the Support article on how to set them up.

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Frequently Asked Questions

How do I start zoom as a host?

1. Access your Zoom web portal by logging in with your Zoom username and password.
2. You will find the Meetings option under the Meetings tab.
3. Under Upcoming, click Start next to the meeting you want to start.
4. As soon as the Zoom client has been launched, the meeting should begin automatically.

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Using Zoom Events Registration Management

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