Getting started with Smart Gallery in Zoom

This post was most recently updated on July 28th, 2022

When participants are in a Zoom Room during a remote meeting, attendees may find it difficult to see people clearly when other meeting participants are in a Zoom Room as well. The Zoom Rooms Smart Gallery is designed to provide multiple video feeds from the same conference room in order to address this issue. Zoom Room technology allows us to focus closer on groups of participants so that the remote attendees are able to see them more clearly on the Zoom Room cameras. There are many benefits to be gained by enhancing the face-to-face interaction between Zoom Room participants and remote attendees in order to enhance effective collaboration.

The following topics are covered in this article:

  • How to enable Smart Gallery
    • On a Zoom Rooms controller
    • On a Zoom Rooms Touch display
  • How to set Smart Gallery as the room default view
  • How remote attendees experience Smart Gallery
  • What resolutions are supported with Smart Gallery?

Prerequisites for using Smart Gallery

  • Version 5.9.3 or higher is required for Zoom Rooms for macOS
  • Version 5.9.3 or higher is required for Zoom Rooms for Windows
  • Version 5.8.0 or higher is required for the Zoom Rooms Appliances
  • Version 5.8.0 or higher is required for Zoom Rooms Controller for iOS
  • It is recommended that you use version 5.8.0 or higher of Zoom Rooms Controller for Android
  • You must be the account owner, administrator, or role which has edit rights for Zoom Rooms (for the default option to be enabled)

System requirements

Appliances

Vendor Model Smart Gallery Support
Neat Bar Supported
Neat Bar Pro Supported
Neat Board Supported
Poly Studio X30 Supported
Poly Studio X50 Supported
Poly Studio X70 Supported
Poly G7500 w/ E70 Camera Supported
Yealink A20 Meeting Bar Supported
Yealink A30 Meeting Bar Supported
Logitech Rally Bar Supported
Logitech Rally Bar Mini Supported

All-in-one room systems

Vendor Model Smart Gallery Support
DTEN D7 Supported

Windows/Mac

Processor OS
A quad-core Intel Core i3, i5, i7, or i9 processor from the fourth generation or higher is recommended 64-bit Windows 10 or greater
A processor consisting of two cores from Intel’s sixth generation Core i5, i7 or i9 (excluding the Y-series) can be used. Ensure that the version of the Intel display driver is greater than 23.20.xx.xxxx. There is a driver version >= 26.xx.xx.7323 available for Intel HD620 graphics processors. 64-bit Windows 10 or greater
It is recommended that Intel Xeon E3 or E5 processors are used (Broadwell or later architecture). 64-bit Windows 10 or greater
Apple M1 processor MacOS 10.13 or greater
A quad-core Intel Core i3, i5, i7, or i9 processor from the fourth generation or higher is recommended MacOS 10.13 or greater
Dual-core processors from the fourth generation or later of the Intel Core i5, i7 and i9 family MacOS 10.13 or greater
Quad- core Intel Xeon E3, E5 or W processors (“Ivy Bridge” architecture or newer) MacOS 10.13 or greater

How to enable Smart Gallery

Using the Zoom Rooms controller or Zoom Rooms for Touch display, you can enable the Smart Gallery experience by selecting the Multi-Stream setting.

On a Zoom Rooms controller

  1. In the controller interface, tap the Camera Control button.
  2. Select Multi-Stream from the menu. On your Zoom Rooms screen, you will be able to view the camera feed for each conference room that you have scheduled.

On a Zoom Rooms for Touch display

  1. You can access the settings by tapping More on the display and then tapping Settings.
  2. To open the Camera Control, tap the Camera icon, then tap the Open Camera Control button.
  3. Choose Multi-Stream from the menu. A Zoom Rooms display will show you a live feed of each camera feed that is visible in the conference room.

How to set Smart Gallery as the room default view

If you click on the Multi-Stream tab on the Zoom web portal, you will be able to set Smart Gallery as the default view for the room.

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Once you have clicked on Room Management, you will be able to select Zoom Rooms.
  3. From the Zoom Rooms account, location, or room settings, you will be able to enable Smart Gallery using the Zoom Rooms location hierarchy. The account settings page will appear as shown in the example below.
  4. Scroll down to the Devices heading in the Account Profile tab, then toggle the Multi-Stream setting by clicking the switch under the Devices heading.

How remote attendees experience Smart Gallery

By using the Gallery, Side-by-Side, or Thumbnail views of the Zoom Room, remote participants will be able to take advantage of all the video feeds available during the meeting, or if they decide to pin a specific video from the Zoom Room. The Zoom Room video feeds are displayed as separate meeting participants with full resolution for each Zoom Room meeting. Similarly, these same meeting participants are also referred to as Zoom Room – 2, Zoom Room – 3, and so on for each individual conference room: “Conference Room – 2”, “Conference Room – 3”, etc.

Note: There is no doubt that remote attendees will be able to identify the active speaker in a room equipped with Smart Gallery with their Poly X30, Poly X50, and Yealink A20 devices.

Even if remote participants are speaking from other Zoom Room camera feeds, a remote participant with another device will see the main camera feed from the Zoom Room as the active speaker, even if there are other Zoom Room camera feeds that are also active.

What resolutions are supported with Smart Gallery?

For Mac and Windows Zoom Rooms, the following resolutions are available for capture and sending:

OS Processor Processor Frequency (GHz) Supported Stream Resolutions
Windows/Mac 8+ Cores 2+ One Main 720p
Two Secondary 720p
Windows/Mac 6+ Cores 2+ One Main 720p
Two Secondary 720p
Windows/Mac 6+ Cores <2 One Main 720p
Two Secondary 720p
Windows/Mac 4 Cores <1.5 Three at 360p
Windows/Mac 4 Cores 1.5 – 2 One Main 720p
Two Secondary 360p
Windows/Mac 4 Cores 2 – 3 Three at 720p
Windows/Mac 4 Cores 3+ One Main 720p
Two Secondary 720p
Windows 2 Cores 2.5+ One Main 720p
Two Secondary 360p
Windows 2 Cores <2.5 Three at 360p
MacOS Dual Core i7 Three at 360p
MacOS
(10.15+ required)
Dual Core i5 Three at 360p
Windows/Mac i3 – 4+ Cores
(8th Gen+)
3+ Three at 720p

Zoom Rooms for Windows and Mac will change the sending resolution as follows when sharing is triggered within the Zoom Room:

Original Resolutions Stream Resolution During Screen Share
One Main 1080p
Two Secondary 720p
One Main 720p
Two Secondary 360p
Three at 720p One Main 720p
Two Secondary 360p
One Main 720p
Two Secondary 360p
Three at 360p
Three at 360p Three at 360p

Note: At the moment, Zoom Rooms are not capable of simultaneously using Smart Gallery and Multi-camera modes.