Inbound call notifications (client and app) In Zoom App
Zoom displays information about the caller while you are receiving calls via the Zoom desktop client or mobile app, so that you are able to decipher how the call was routed to your number (for instance, direct number, company number, or queue number). Below are some examples of common scenarios with Zoom Phone and what it will display in an inbound call notification when it is selected.
Notes:
- As soon as you set your presence to Do not disturb manually, you will not be notified of incoming calls.
- By using the keyboard shortcuts available on the desktop client, you have the option of accepting or declining calls.
- The Ringtone option in the Settings section of your client/app can be changed in order to change the ringtone for inbound calls.
Contents
Prerequisites
- Mobile app or desktop client for Zoom
Note:
Zoom Phone admins must enable a policy setting to display items marked with an asterisk.
Common to all scenarios: caller’s name and number
The name and number of the caller are displayed in all inbound call notifications. Depending on whether the caller is internal or external, the name and number may differ:
| Scenario | What’s displayed in the inbound call notification |
| External caller |
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| Internal Zoom Phone user in the same account Or External Zoom Phone that has been added to contacts |
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| External Zoom Phone user |
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(in certain scenarios)Note: There will be a conflict between the Zoom profile name for the caller’s caller ID and the name for the synced contact if the phone number is in that contact.
Direct phone number or main company number
| Scenario | What’s displayed in the inbound call notification | Call notification buttons |
| Caller dials your direct phone number |
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| Caller is routed by an internal auto receptionist or IVR (this includes the scenario when a caller dials the main company number and dials your extension number) |
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Call queue
| Scenario | What’s displayed in the inbound call notification | Call notification buttons |
| Caller is routed by a call queue you’re a member of
(see note A) |
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| Caller is routed by a call queue you’re a member of while you’re busy on a call
(see note B) |
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Note (A)
- In the web portal or client/app for your phone, you can disable calls from call queues, which may result in you not receiving call notification alerts. Calls can be disabled from all or specific queues if you don’t want to receive notifications for certain queues.
- There will be an indicator on the call notification that indicates it’s an emergency call if you are a member of a call queue that is part of the internal safety response team.
- It is possible to determine the time at which you receive call queue notifications from your admin by changing certain settings. Feel free to contact him for more information.
Note (B): The inbound call notification you see from your call queues may or may not appear if you are currently engaged in an inbound call. The administrator determines whether or not such notifications should be displayed. For more information, please contact your administrator.
Transferred calls
| Scenario | What’s displayed in the inbound call notification | Call notification buttons |
| External caller (or external Zoom Phone user) blind transfers a call to you |
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| Internal Zoom Phone user blind transfers a call to you |
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| Caller warm transfer a call to you (meaning they call you before completing the transfer) |
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Synced contact
As the caller’s name and number are synced with your contacts from a third-party contact directory, you will receive an alert. During this process, the caller’s caller ID number and name will be overridden. The name you specify in your third-party contacts service overrides the display name of the user when it is added to your Zoom Phone account.
Note: On Android, iOS, and Linux, syncing of contacts is not supported. The name displayed in your phone’s default contacts app instead of caller ID will show up if you are using the Zoom mobile app and have enabled phone contacts matching.
Busy on a call
There are many customizable options that the inbound call notification displays when you are on a call and there is an incoming call.
- Hold & Accept: In order to accept the incoming call, hold the current call and answer the incoming call.
- Send to Voicemail: If the call is inbound, you may want to send it to voicemail while you continue the current call.
- End & Accept: When you receive the inbound call, you must end the existing call and answer it.
Note: In case you are currently on a call, or you have disabled calls from call queues, you will not receive call notifications from call queues.
In order to learn more about inbound call notifications, this article will explain how to delegate, delegate, or join a shared line group if you are a delegate, delegate, or a member of a shared line group.
Group call pickup
You may have received an inbound call, with a subtle notification sound to answer or to dismiss an incoming call when you’re a member of a group call pickup and another member is unable to answer the call. Normally, you will receive a notification when an inbound call comes in without any sound. But admins have the option of adding a background tone to the notification.
In a meeting
When you are in the middle of a meeting and you receive an incoming call, you will see the following options when the notification appears:
- Hold the meeting audio and accept: Accept the call and leave the meeting. When you answer the phone, you have the option of switching between the conference call and the meeting or merging them together.
- Send to Voicemail: In order to prevent the incoming call from going to voicemail while the current call stays in the foreground, you must keep the current call in the foreground.
- End Meeting & Accept: You should leave the meeting or end it and acknowledge the incoming call.
Read it also –
| Inbound Call Notifications In Zoom |
| Inbound Call Notifications Client And App |
| Inbound Call Notifications Desk Phones In Zoom App |
| Launching An App Or Url During Inbound Calls In Zoom App |
Frequently Asked Questions
Can I receive a phone call while on Zoom?
A Zoom Phone call notification will appear during incoming calls in order to make it easier for you to identify the caller. There is one thing you need to keep in mind if you set your status manually to Do not disturb, then you will not receive any notifications regarding your phone calls. Upon receiving a notification about an incoming call, you will be able to choose one of the following options: Accept: Answer the call.
Why am I not receiving calls on Zoom?
A network issue is most likely to be the cause of this issue. Please try to place a phone call from a mobile device using the data network or from a different network connection. The firewall/ports that are being opened on the network that is dropping calls, if they are not dropping calls on other networks, will need to be checked in order to determine why it is dropping calls on that network. We provide information on how to resolve Zoom Phone error codes in the following article, as well as suggestions on how to resolve Zoom Phone error codes.
How do you add a call in option on Zoom?
Ensure you are logged into the Zoom website as an Admin or Owner with the authority to edit settings for your account in the Zoom web portal. Click on Account Management in the navigation bar, and then click on Account Settings in the Account Management section. Choose the option of Audio Conferencing from the Audio Conferencing tab in the Conference Software window. It is possible to enable or disable this feature by clicking the toggle next to the Call Me and Invite by Phone button.
Does Zoom block incoming calls?
The toggle to the right of Block External Calls will allow you to set rules for blocking incoming calls coming from external numbers when your business is open, closed, or during a holiday, depending on when it is open, closed, or during the holiday season. Incoming calls are the only ones that are affected by this setting. External phone numbers can still be called by users of the phone.
How do I change my notification settings on Zoom?
For enabling or disabling email notifications related to meetings, follow these steps:
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Become a member of Zoom by signing in.
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Located at the top of the page on the left, click Settings to access the settings.
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Select the Email Notification option from the drop-down menu.
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There is a toggle in the right hand corner of the screen that allows you to select whether you wish to enable or disable the following meeting-related notifications:
