Managing Windows system updates with ZDM in Zoom

This post was most recently updated on July 28th, 2022

By using the ZoomDevice Management (ZDM) web interface, it is possible to assign Microsoft updates to Windows devices within ZoomDevice Management (ZDM). The administrator can create an update schedule in which Microsoft updates are automatically installed on all enrolled devices according to the schedule. When the time for updates comes around, users can also select which devices and/or update packages they want to include in the update, so that only certain devices can be updated at once.

In this article, we will discuss the following topics:

  • How to view update details
  • How to assign or ignore updates
  • How to configure an update schedule

Prerequisites for managing Windows system updates with ZDM

  • ZDM has been enrolled for Windows Zoom Rooms
  • Owner, administrator, or Zoom Rooms role associated with the account

How to view update details

  1. The Zoom web portal can be accessed by logging in to the account.
  2. On the Device Management menu, click Update Management, then click Device Management again.
  3. You can find Windows Update under the Windows menu.
  4. Each column of the table contains the following information that you can view:
    • Detailed information: An explanation of the update package can be found in the following section. When you click the update, you will be taken to Microsoft‘s website where you can find more information about the update.
    • Classification: There are three types of updates listed here: Security, Critical, and None.
    • Publish Date: As a result of this information, it will be possible to determine when Microsoft published this update.
    • Unassigned Devices: In the following table you will find the number of devices that have yet to be assigned the update.
    • Installed Status: This is a list of all devices that have been assigned with the update and the status of the installation. As an example, if 100 devices are assigned to the update, and 30 of them have been updated, then the Installed Status of the update would be 30% for all 100 devices.

If you wish to view the update details for a specific Windows device, you can do so by following these steps:

  1. The device list can be accessed by clicking Device Management, then clicking Device List.
  2. Select the Devices tab.
  3. Identify your device then to the far right, click the ellipse.
  4. Click Check For Update.

How to assign or ignore updates

  1. To access the Zoom website, you will need to sign in.
  2. In the Device Management section, click Updates Management, and then click Device Management.
  3. It is possible to assign or ignore updates from this page, either individually or in bulk, depending on your preference.
    • The following steps can be taken to assign or ignore updates individually:
      • You can get to the desired update by clicking the three-dotted icon to the right of it.
      • In order to assign an update to a device, click the Assign Devices button and then select the device to which the update should be applied. To complete the assignment, click the Assign button.
      • Ignoring an update is as simple as clicking the Ignore this Update button and the entry will then be placed in the Ignored tab.
    • Bulk assigning or ignoring of updates is done by following these steps:
      • Select the updates that you want to be selected by placing a checkmark next to them.
      • Select either Assign Devices or Ignore from the drop-down menu on the top right.
  4. You can find updates that have been ignored by clicking on the Ignored tab at the top of the page once they have been ignored. To move it back to the Active Updates tab, click on Put back to move it back to the Active Updates list.

How to configure an update schedule

  1. Using the Zoom web portal, sign in to your account.
  2. Click on Device Management, then click on Update Management at the bottom of the page.
  3. You will need to click on Set Update Schedule in order to do this.
  4. Select the day of your scheduled installation, the hours during which you are active, and the date of your auto restart.
  5. Once you have completed all the steps, click on the Save button.

Note: If you are having trouble with Windows updates, please refer to the following link for help.