Reasons and solution for conversion of local recording failed in Zoom App

After the Zoom meeting is over, conversion processing of the recorded meeting starts.

Reason why conversion of local recording fails

  •  There is not enough “disk space” on the computer at the time of conversion  . 
  • Invalid Work “Path / Folder” (Invalid network connection may be displayed with this alert). 
  • Anomalous errors, such as “internal errors” (bad data stream), invalid commands , or logic problems . 

Responding to Insufficient Disk Space

  1. Check the “disk free space” and reserve the free space if the space is insufficient.
  2. Change / update the recording location and make sure that it is a valid path string / folder. Note: Perform steps 1 and 2 before step 3.
  1. Then select Convert for a recording that has not been converted and convert the meeting manually. 
    To do this , choose Meeting > Recorded > Convert .

If the above work fails

Please send the file to Zoom . Manually convert at Zoom.

How to send to Zoom

  1. Select [ Open ] under the meeting where conversion failed ,  and search for Double_Click_to_convert file.
  2. Upload both [ “Double-click-to-convert” ] files to Dropbox, Box, Google Drive, etc.
  3.  Please send the URL link / share link to  Zoom via “support ticket” . Zoom will manually convert the recording and upload the converted file back. 

Note: The conversion time depends on the size of the file (larger files take longer to download / upload, so they take longer).