Using this feature, you can move a number from other carriers to your Zoom Phone account in case the number is already active.
Note:
- The APAC region supports the portability of local numbers.
- Only New Zealand and Australia support portability of toll-free numbers.
- Mobile numbers cannot be ported in APAC.
- Check out our list of frequently asked questions and issues during the porting process.
Contents
Prerequisites for requesting a number port
- Admin privileges or account owner
- License for Zoom Phone
- The most recent telephone bill or invoice
How to request a number port
- Obtain the Letter of Authorization (LOA) from the country of origin and follow the instructions for completing it.
- The instructions can be found in the porting guidelines.
- We will swap any POC or trial phone numbers that you currently have upon completion of the port, so please provide the Number Swap Sheet if you currently have these numbers. We’ll replace the numbers that are swapped out with like-for-like replacements of the ones that are swapped out.
- To submit your order, please follow this link and attach the following documents:
- Letter of Authorization (hand-signed or digitally signed) completed and signed
- I require a recent telephone bill that references your porting number bill, which should not be older than 30 days.
- In addition, I require any other documentation that may be required by the country of destination.
- Zoom will review and confirm receipt of the request.
- If Zoom receives a transfer request from your losing provider, it will send a request to verify the information on the LOA. Upon the losing provider’s acceptance, Zoom will work together with them to schedule the number porting. In the Zoom web portal, you will be able to manage the numbers once they are approved.
Guidelines
- You need to be certain that the information you provide matches precisely what is recorded by your current provider.
- According to most APAC countries, the LOA must have a valid address that matches the geographic area code of the ported phone numbers.
- In order to guarantee the smooth transfer of Numbers, all Porting Numbers should be noted on the LOA itself rather than attached to the document.
- There might need to be a complete porting of DDI blocks of numbers as some countries do not allow the splitting of DDI number blocks. If you would like more information, please review the commonly asked questions in relation to DDI porting.
- The portability of numbers can only be checked following submission of the order. Occasionally, losing providers may advise that those numbers will not be ported over.
- When you port from one provider to another, you may experience some service interruptions in the interim while the porting number from your losing provider is being moved away from the porting number from your new provider.
- From the date of submission to the date of completion, the porting process normally takes 35 business days. If you would like more information, please click here.
Requirements
If you need to request a number port, you can download this template and copy the needed email subject upon downloading the LOA form. For other requirements, you will need to check the porting instructions for the country of port.
| Country | LOA and guidelines | Email subject |
| Australia and New Zealand | PAF/LOA PAF guidelines |
AU/NZ number port |
| Singapore | LOA LOA guidelinesSee additional requirements. |
SG number port |
Additional requirements
Singapore
- An LOA that is signed and stamped must be filled out correctly (matching the donor’s record) and may not be older than 35 business days from that date, including when the request for porting is submitted.
- Copies of business registration certificates issued by ARCA, as filled in on the letter of authorization.
- The Unique Entity Number (UEN) is a nine- or ten-digit identification number that is assigned to every entity that conducts business within the jurisdiction of Singapore by the government.
Guidelines
Singapore
- As a general rule, local numbers (+656xx) are portable when it comes to roaming. Nevertheless, national numbers (+653XX) cannot be used during roaming.
- It is possible to request part of the number(s) to be ported (if not all is ported), but this will be subject to the agreement between yourself and your old provider, which will need to be arranged before the porting takes place. Partially porting numbers is usually not supported due to the local regulations and the way they are assigned.
- It is important to provide a specific date and time for the number porting process. Changing the date of the event is not recommended, but it is possible if you give as much notice as possible (at least 7 working days ahead of time). In order to avoid causing complications regarding the port, changes should be kept to a minimum. It is required that any changes (date changes or cancellations) be made at least five working days in advance.
- There is the possibility of changing the address for Emergency Services. Typically, the supplier will respond within 5-10 working days after receiving a request. Only after the site has been relocated can this request be placed.
Time frame
Each port in APAC has different timelines for delivery that are set by the regulatory requirements of the countries hosting the ports, as well as the responsiveness of the suppliers along the supply chain. In addition, the accuracy of the information provided is also crucial to the entire process. Progress will always be communicated to you.
Note:
Incoming calls may experience some loss of service on the day of transfer while the number ports from the losing provider during the port activation window. Incoming calls may experience some interruption during the port activation window.
Singapore
- Depending on the number of numbers to be transferred, the pace of the process may take up to 35 business days.
- An activation for porting occurs between the hours of 2:40 until 4:40 pm SGT on Monday through Friday (the activation window for porting is 0–2.5 hours, but it can be extended depending on the loss of carrier).
Australia and New Zealand
- If you are leaving your current carrier, the porting process can take as long as 10 weeks.
- The number porting process happens during normal business hours in Australia. After it has begun, there will be a possible downtime of between 30 minutes and 2 hours.
- It is possible to port numbers in blocks or in pieces. The numbers will need to be ported as blocks and as such you will need to provide us with the numbers you do not want to keep or add any additional licenses for. You will need to inform us which numbers you wish to keep. You will no longer be able to access the remaining numbers once they are given back to the provider.
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Frequently Asked Questions
Can you port a number to zoom phone?
If you wish to port your existing phone number from one Telecommunications Service Provider to Zoom Phone, you will need to complete a number porting process. You can find more information on our FAQ page for more information if you have any questions regarding our porting activation times, porting time frames, or if you are experiencing any problems during the porting process.
How long does it take for Zoom to port number?
It is possible that the porting process may take up to 30 business days to complete, depending on the number of orders and the complexity of the order. The activation time for the porting process will be given to you at the time of port confirmation and it will run from Monday through Friday and follow local time (the porting window will have a maximum of two hours, but it may be extended depending on the complexity of the porting process).
What port does zoom use?
Each of these media connections tries to connect to Zoom’s own protocol and use UDP port 8801 to connect to the server, using Zoom’s own protocol. When the connection for TCP (port 8801) cannot be established, Zoom will then attempt to establish a connection for SSL (port 443) if it is unable to establish a connection for TCP (port 8801).
Why is my Zoom app not connecting?
If you are experiencing any problems with Zoom, you should restart your modem, router, and the device (computer, smartphone) that you are using to run Zoom. Additionally, if you have the latest firmware for your router, you may be able to update the settings of your router if you have the latest firmware. It may be that your ISP is experiencing temporary difficulties at the moment. Ideally, they should create a status page on their website or at least have an account on social media on which they are able to post updates so that people are aware of the latest news.
How do I fix Zoom not connecting?
If you would like to get a sense of how much bandwidth your Internet connection has available, then you should use online speed test services, such as Nperf, Speedtest, or Comparitech. Please try getting your computer or mobile device as close to the wireless router or access point in your home or office as possible (if your internet router has wired ports) or try bringing your device closer to your internet router or access point. It is recommended that you upgrade the firmware of your Wi-Fi router.