How to See/View call history and recordings in zoom App

This post was most recently updated on September 26th, 2022

Zoom Phone makes it possible for you to view your call history, including all incoming and outgoing calls within your account so long as you have activated Zoom Phone with your account. If you have enabled contact integration in your account, you will be able to create a new contact from any entry in your call history.

 

Notes:

  • For those of you who need to filter calls by date or contact, you can use Zoom’s web portal to view call history and recordings.
  • The Zoom web portal is the only place where you can access another phone user‘s recordings if your administrator has granted you access.
  • Zoom’s automatic recordings are only accessible by administrators by default. You might not be able to access your automatic recordings if you haven’t been granted access by your admin.
  • Your own ad hoc recordings are available for playback, download, and deletion by default (recordings generated during in-call controls). Access to your recordings will need to be granted by your admin if you do not see them.
  • In Zoom desktop and mobile apps, call history and recordings are synchronized. A red circle appears as a notification. You will also be able to remove the notification icon on the app when you play a new call recording in the desktop client.

 

Note:

Please refer to the administrator article for more information regarding accessing call recordings if your administrator has given you the ability to view the call recordings for other extensions. You can, however, view your own call recordings in this article.

How to view call history and recordings In Zoom 


How to See the Call history and recording of Zoom on Windows | macOS | Linux

If you would like to view the call record history and save the call recording, you should follow these steps.

  1. Log in to Zoom to join the meeting.
  2. Navigate to the Phone tab.
  3. Click on the History tab.
    From here, you will be able to view the most recent call history.
    Note: Find out how to identify call history entries in this article.
  4. If you want to filter entry in the call history by missed or recorded calls, simply use the drop-down menu below the tabs.
  5. You will be given the following options if you hover over a call history entry:
    Note:
  6. The caller’s caller ID may have been buried, so all you can do is delete that entry.
    • Hover your cursor over a phone number to see whether it belongs to an internal contact, an external contact, or a synced contact in order to access additional options.
      • Within Zoom, you will be able to see the contact card for both internal and external Zoom contacts, along with additional options to chat or meet them.
      • If you have synced contacts with a third-party service, you will be able to see a general contact card with all of the phone numbers associated with that contact from that service.
    • Clicking the phone icon will allow you to dial that number instantly.
    • It is possible to play the recording of a call that has been recorded by clicking the play icon.

 

    • The following options are available by clicking the ellipses:
      • Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact): Begin a meeting with the contact or begin a chat one-on-one.
      • Send Text Message (only visible if you have SMS enabled): Enter the number you wish to send a text message to.
      • Star This Contact (only visible if the number belongs to your internal contacts):  I have added this contact to my starred contacts so I can call them quickly and easily.
      • Copy Number:  Select this contact and copy the phone number associated with it.
      • Create Google Contact / Create Outlook Contact (only visible if you enabled contacts integration): You can use the call history to create new Google and Outlook contacts. The new contacts appear in your Contacts list. If you need to edit contact details further, you can access the contact in Google or Outlook.
      • Add to Google Contact / Add to Outlook Contact (only visible if you enabled contacts integration): Synchronize an existing synchronized contact with the associated phone number. If you need to edit contact details further, go to Google or Outlook.
      • Invite as Zoom Contact:  Simply send the caller an email invitation with their email address. Once your email is received, you will receive a link that will enable them to add you to their Zoom contacts. If your contact has a Zoom account, you can use this feature instead of contacts integration.
      • View Profile (only visible if the number belongs to your internal or synced contacts): You can view the caller’s details.
      • Block Caller: Block the caller from calling you again.
      • Download (only visible if the call was recorded):  Create an MP3 file from the recording.
      • Delete: Remove the selected entry from the call history. There will also be no recordings of the call if any exist.
      • Clear All Call History: This will delete all entries from the call history. You will also be able to delete all call recordings.
      • Call Duration: Whether the call has lasted for more than one minute or seconds (mm:ss), this option indicates.

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How to See the Call history and recording of Zoom on Android | iOS

View and save call recordings by following these steps.

  1. Access Zoom from your mobile device.
  2. Select the Phone tab.
  3. Select the History tab.
    At the top will appear a list of your recent calls.
    Note:
  4. Click here to find out how to identify your call history entries.
  5. Managing your call recording and history is as easy as:
    Note:
  6. It is only possible to select or delete the caller ID entries that were hidden by the caller.
    • You can select and delete multiple entries at once by tapping Edit in the top-right corner.
    • By tapping the ellipses, you have the following options:
      • Call Duration: The amount of time that has passed since the call was placed (mm:ss) is displayed.
      • Call Back:  Attempts to contact the number indicated in the call history entry. The number appears in the call history entry and can be tapped to get its details.
      • Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact):  You have the option to start an instant meeting with the contact or start a one-on-one chat with him.
      • Send Text Message (only visible If you have SMS enabled): The message will be sent to the number.
      • Star This Contact (only visible if the number belongs to your internal contacts):  You can then easily call them by adding them to your starred contacts.
      • Copy Number:  Paste the associated phone number into the clipboard of your computer.
      • View Profile:  Synced contacts as well as those with internal or external phone numbers can have their contact cards accessed.
        • Zoom contacts, internal and external, display a contact card and chat and meeting options.
        • You’ll see the contact information synced between your iOS and Android devices in a general contact card that includes all the phone numbers for the contact, along with the name of the third-party service.
      • Create Phone Contact:  Using the phone number associated with the contact, create a new phone contact in the phone’s default contacts app. Contacts in both internal and external folders, or those that were synced, cannot be accessed with this option.
      • Add to Existing Phone Contact:  To add an associated phone number to a phone contact, use your phone’s default contacts app. Neither internal or external contacts can be accessed by this option.
      • Invite as Zoom Contact:  Invite participants by sending an invitation using the email addresses associated with them. Upon receiving this email, they will be given a unique link so that you can be added to their Zoom contacts. Using this feature instead of contacts integration is a great idea when your contacts also have a Zoom account, so you are not relying on contacts integration. Internal contacts or external contacts are not included in this feature.
      • Block Caller:  This feature allows you to block a particular phone number from receiving calls.
      • Delete Item:  You can delete a specific call history entry. It will also be deleted if there is a recording of the call.
    • You can access the following options if the call was recorded:
      • Phone icon:  This will allow you to dial the number associated with the recording of the call.
      • Share icon:  Using the share icon, you can upload or download the audio recording of the call. The options you see for sharing may differ according to the apps you have installed on your phone.
      • Play icon:  Selecting a recorded call will play it. If you wish, you can use a speakerphone to make it easier.
      • Click on the garbage can to delete what you have selected.

How to See the Call history and recording of Zoom on Web

View call history

  1. Join the Zoom web portal by logging in.
  2. Then click Phone.
  3. Select History from the dropdown list.
  4. To filter the call history by date or by contact, you can use the search options at the top. Clicking on the column headers will allow you to sort entries by date or by contact.
  5. To identify calls, use the following:
    • Often, you will see a name or a company name above the number, if it is a caller ID number or belongs to the same company.
      Note:
    • Viewing call history in the web portal will not display synced contacts’ names if contacts integration is enabled. To identify your synced contacts, you can view the call history in Zoom’s desktop client.
    • Outgoing calls appear with the following icon:
    • By looking at the result column, you are able to determine whether the call is connected, canceled, not answered, or recorded.
    • It is important to note that in the Result column of the screen, you will see the name of the call queue from which you picked up the call. To view the details of the call queue, click Details in the last column.
    • Caller ID information will only be displayed when the caller has hidden their caller ID number and name (Invoice# will appear when the caller has not provided a caller ID number).
  6. For managing your call history, you can use the following options:
    • You can delete a call history entry by clicking the Delete button.
    • A number of contacts can also be deleted simultaneously by clicking the Delete icon at the top of the table, then checking the names or numbers of the entries, and then tapping the Delete button.
    • Click Block at the top of the table and then check the box next to the contact name/number you would like to block.

How to View and save call recordings

  1. Sign on to Zoom’s web portal by entering your email address and password.
  2. You will then be able to call Zoom.
  3. Select Recording from the drop-down menu.
  4. Here are the options available for searching and identifying recordings:
    • By entering a contact’s name or phone number in the search box at the top, you can filter the call history.
    • Your admin may have granted you the ability to view a phone user‘s or call queue’s recording, so you can filter the recordings by the phone user or call queue owner by selecting Recording (All) from the Recordings drop-down menu.
    • You can see this icon if you are recording a call that is going out:
  5. You can manage your call recordings by selecting the following options:
    • Play icon:  From the web portal, you can play a recording of your call.
    • Download:  Make an MP3 of the recording.
    • Delete:  Remove the recorded call. By selecting multiple entries and clicking Delete, you can delete multiple contacts at once.

How to identify call history entries in the desktop client or mobile app

Caller ID

  • Zoom Phone displays a caller ID name above a phone number if a caller ID is available for the number.
  • When the call is from an internal number, Zoom displays the contact’s name from their Zoom room display. If the video is off, this will show or hide your name or profile, not their caller ID name. You can also always see the extension number for the contact listed in their profile.
  • If the phone number belongs to an integrated contact, Zoom Phone will display the names of the integrated contact as set in their third-party service instead of their names displayed on the caller ID display.

Icons and labels

  • A black text appears when an incoming call has been answered. Red text is displayed when missed calls have been received.
  • When you make an outgoing call, the icon shown below will appear:
  • Under the number for calls which have been recorded, you will see Recording.
  • An indication will appear next to the call queue name when a call is routed through a call queue.
  • The entry will be shown anonymously if the caller did not provide a caller ID (hide their number and name) or if the caller telephoned without identifying their identity.

Frequently Asked Questions

On Zoom’s website, you can find all the Zoom meetings that you have recorded on your Android device. You need to sign in to Zoom.us by going to the website. On the left side of the screen, click on ‘Recordings’, which is located on the left side of the screen. Click on ‘Local Recordings’ if you are unable to find the recording in Cloud Recordings.
 
How to troubleshoot a failure to convert a local recording
  1. Using the Zoom desktop client, sign in to your account.
  2. You will see a tab called Meetings at the top of your screen.
  3. In the Recorded section, click the button.
  4. Select the meeting topic that has a local recording associated with it.
  5. Click on the Convert button.
When you click on the meeting link in the “Topic” column you will be able to identify the recording you want to download by selecting the meeting in the “Topic” column. 3. By clicking the “Download (3 files)” button, you will be able to download your recording.
 
Recordings that have been kept for more than 180 days will be automatically deleted by automated daily processes. You will be able to access deleted recordings within your Zoom account “trash” folder for a period of 30 days after the recording has been deleted, after which the recorded will be permanently deleted.
In order to keep track of how you are using Zoom meetings, you can view the meeting history. You will be able to keep a record of all the meetings that you have hosted or attended through this application. By utilizing the dashboard and reporting capabilities of Zoom, you will be able to view in-depth historical data relating to the way your organization is using Zoom, based on the type of account and user that you have.
 
Regardless of whether you are using an Android device or an iPhone device, the procedure of doing that is the same. I would like to point out that meetings can only be recorded if you are a member of the app and are paying for it. It is saved online in a folder called ‘My Recordings’ on the Zoom website, which means that the recording does not get saved on your device.
 
An admin can delete a user using the Zoom web portal or API call without providing the option parameter to transfer the recording files to another existing licensed user within the Zoom account in the event that the user is deleted. In less than 24 hours, the user’s recording files will be moved to a permanent deletion state, which means that they will be permanently deleted.
 
There is a possibility that a meeting will continue to record until the storage limit has been reached during a recording.

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