Zoom Phone makes it possible for you to view your call history, including all incoming and outgoing calls within your account so long as you have activated Zoom Phone with your account. If you have enabled contact integration in your account, you will be able to create a new contact from any entry in your call history.

How to view call history and recordings In Zoom 

How to See the Call history and recording of Zoom on Windows | macOS | Linux

1. Sign in to your Zoom account and join the meeting.
2. Navigate to the Phone tab.
3. Click on the History tab.
4. You will see the most recent call history entries.
5. Use the drop-down menu below the tabs to filter the entries by missed or recorded calls.
6. Hover over a call history entry to access the following options:
   • Delete: Remove the selected entry from the call history.
   • Play icon: Click to play the recording of a call if it has been recorded.
   • Ellipses (three dots): Click to access additional options for the specific call history entry.
7. The additional options available in the ellipses menu include:
   • Meet with Video / Meet without Video / Chat (visible for internal or external Zoom contacts): Start a meeting or chat with the contact.
   • Send Text Message (visible if SMS is enabled): Send a text message to the number.
   • Star This Contact (visible for internal contacts): Add the contact to your starred contacts for quick access.
   • Copy Number: Copy the phone number associated with the contact.
   • Create Google Contact / Create Outlook Contact (visible if contacts integration is enabled): Create a new contact in Google or Outlook using the call history details.
   • Add to Google Contact / Add to Outlook Contact (visible if contacts integration is enabled): Sync an existing contact with the associated phone number in Google or Outlook.
   • Invite as Zoom Contact: Send an email invitation to the caller to add you as their Zoom contact.
   • View Profile (visible for internal or synced contacts): View the details of the caller’s profile.
   • Block Caller: Block the caller from contacting you again.
   • Download (visible if the call was recorded): Download the recording as an MP3 file.
8. You can also view the call duration, indicated in minutes and seconds (mm:ss).
9. If needed, you can clear all entries from the call history or delete all call recordings.

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How to See the Call history and recording of Zoom on Android | iOS

View and save call recordings by following these steps.

1. Open the Zoom app on your Android or iOS device.
2. Tap on the Phone tab.
3. Select the History tab.
4. You will see a list of your recent calls at the top.
5. To manage your call recordings and history, you can perform the following actions:
   • Tap Edit in the top-right corner to select and delete multiple entries at once.
   • Tap the ellipses (…) next to a call history entry to access additional options.
6. The additional options available in the ellipses menu include:
   • Call Duration: Displays the duration of the call in minutes and seconds (mm:ss).
   • Call Back: Attempts to call the number associated with the call history entry.
   • Meet with Video / Meet without Video / Chat (visible for internal or external Zoom contacts): Start an instant meeting or chat with the contact.
   • Send Text Message (visible if SMS is enabled): Send a text message to the number.
   • Star This Contact (visible for internal contacts): Add the contact to your starred contacts for quick access.
   • Copy Number: Copy the associated phone number to your device’s clipboard.
   • View Profile: Access the contact card for synced contacts or contacts with internal or external phone numbers. Zoom contacts will display a contact card with chat and meeting options.
   • Create Phone Contact: Create a new phone contact using the phone number associated with the contact.
   • Add to Existing Phone Contact: Add the associated phone number to an existing phone contact.
   • Invite as Zoom Contact: Send an invitation to the contact using their email address to add you to their Zoom contacts.
   • Block Caller: Block the caller’s phone number from contacting you.
   • Delete Item: Delete the specific call history entry. If there is a recording of the call, it will also be deleted.
7. If the call was recorded, you will have the following options:
   • Phone icon: Dial the number associated with the recorded call.
   • Share icon: Upload or download the audio recording of the call. The available sharing options may vary based on the apps installed on your device.
   • Play icon: Play the recorded call. You can use the speakerphone option for easier listening.
   • Garbage can icon: Delete the selected recording.

How to See the Call history and recording of Zoom on Web

View call history

1. Log in to the Zoom web portal.
2. Click on the Phone tab.
3. Select History from the dropdown list.
4. Use the search options at the top to filter the call history by date or contact.
5. Click on the column headers to sort entries by date or contact.
6. To identify calls, note the following:
   • Caller ID or company names may appear above the phone numbers for caller ID numbers or numbers belonging to the same company.
   • Outgoing calls are indicated by a specific icon.
   • The Result column displays the call status (connected, canceled, not answered, or recorded).
7. To view details of a call queue, click Details in the last column.
8. Note that caller ID information will only be displayed if the caller has not hidden their number and name (Invoice# will appear if no caller ID number is provided).
9. For managing your call history, you can use the following options:
   • To delete a call history entry, click the Delete button.
   • To delete multiple entries, click the Delete icon at the top of the table, select the names or numbers of the entries, and then click the Delete button.
   • To block a contact, click Block at the top of the table, check the box next to the contact name/number you want to block, and save the changes.

How to View and save call recordings

1. Sign on to Zoom’s web portal by entering your email address and password.
2. You will then be able to call Zoom.
3. Select Recording from the drop-down menu.
4. Here are the options available for searching and identifying recordings:
   • By entering a contact’s name or phone number in the search box at the top, you can filter the call history.
   • Your admin may have granted you the ability to view a phone user‘s or call queue’s recording, so you can filter the recordings by the phone user or call queue owner by selecting Recording (All) from the Recordings drop-down menu.
   • You can see this icon if you are recording a call that is going out:
5. You can manage your call recordings by selecting the following options:
   • Play icon:  From the web portal, you can play a recording of your call.
   • Download:  Make an MP3 of the recording.
   • Delete:  Remove the recorded call. By selecting multiple entries and clicking Delete, you can delete multiple contacts at once.

How to identify call history entries in the desktop client or mobile app

Caller ID

• Zoom Phone displays a caller ID name above a phone number if a caller ID is available for the number.
• When the call is from an internal number, Zoom displays the contact’s name from their Zoom room display. If the video is off, this will show or hide your name or profile, not their caller ID name. You can also always see the extension number for the contact listed in their profile.
• If the phone number belongs to an integrated contact, Zoom Phone will display the names of the integrated contact as set in their third-party service instead of their names displayed on the caller ID display.

Icons and labels

• A black text appears when an incoming call has been answered. Red text is displayed when missed calls have been received.
• When you make an outgoing call, the icon shown below will appear:
• Under the number for calls which have been recorded, you will see Recording.
• An indication will appear next to the call queue name when a call is routed through a call queue.
• The entry will be shown anonymously if the caller did not provide a caller ID (hide their number and name) or if the caller telephoned without identifying their identity.

Frequently Asked Questions

Where did my recorded Zoom meeting go?

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