Updating your Zoom Rooms to version 5.0.5

In order to ensure the best performance of your Zoom Rooms and Controllers, please ensure they are running version 5.0.5 or higher by August 16, 2020. A new version of Zoom Rooms and Zoom Rooms Controller, 5.0.5, will be released on July 5 as part of the Zoom Rooms update. In order to be able to use the room on this date, it is necessary to have the minimum version of the encryption software installed, as enhanced encryption between rooms and controllers (256-bit AES GCM) will be required on this date. For more information about enhanced encryption, please see the following link.

Unless the Zoom Room controller or Zoom Rooms are running a version 5.0.5 or higher, if they are not running a version of the Zoom Rooms controller or Zoom Rooms computer, the Zoom Rooms controller will no longer be connected to the Zoom Rooms computer and the Zoom Rooms will stop working. It is recommended that Zoom Clients are on version 5.1.1 or above if you wish to have the best experience when sharing directly.

In order to ensure the security of all meetings during transit, we have enabled 256-bit AES GCM encryption on May 30. An error message will be displayed if a Zoom Room that has not been updated to 5.0.0 or one that is not configured to be capable of joining a Zoom meeting attempts to join one that is not running the latest Zoom version. The Zoom Rooms must be upgraded by the administrators.

This page provides general information on Zoom 5.0 GCM encryption, as well as how to update your Zoom client for GCM encryption.

In this article, we will discuss the following topics:

  • How to upgrade Zoom Rooms using the Zoom web portal
  • How to upgrade the Zoom Rooms Controller
  • Troubleshooting
  • Frequently asked questions

How to upgrade Zoom Rooms using the Zoom web portal

If IT admins wish to meet the minimum version requirements, they can upgrade Zoom Rooms to 5.0.5+ through the Zoom web portal by visiting the Zoom website.


  • It is automatically updated by Neat when a new version of the Neat Bar Zoom Rooms Appliance is released. Mid-July will be the date when an automatic upgrade to version 5.0.5 will be triggered.
  • There will be no support for updating Poly X30, X50, G7500 and DTEN Zoom Rooms Appliances together (updating by location and by account is not supported) and each appliance must be updated individually.
  • In mid-July, Poly X30, X50, and G7500 will release firmware upgrades to Zoom Rooms version 5.0.5 for the Poly X30, X50, and G7500.

How to upgrade the Zoom Rooms Controller

The Zoom Rooms Controller and Zoom Rooms will have enhanced encryption enabled on August 16, 2020, starting at 7:00 PM PST. It will no longer be possible to use Zoom Rooms Controllers (including Zoom Rooms Scheduling Displays) that do not run the minimum version updates. If you want to ensure that your Zoom Rooms are running properly by August 16, 2020, you will need to update your Zoom Rooms Controller software so that it meets minimum version 5.0.5. In order to enable remote software updates for Zoom Rooms Controllers in the future, we recommend that you enroll it in Zoom Device Management.

Upgrading Embedded Android Zoom Rooms Controllers

  • A Poly Trio controller upgrade for Zoom Rooms has been completed.
  • In mid-July, Crestron will apply the 5.0.5 firmware update to all Crestron Mercury devices and Crestron TSS/TSW devices. The Crestron auto-update mechanism will be used to make the update available on all devices
  • An update for Zoom Rooms Controller for Yealink CP960 is currently being carried out. Yealink has announced that a firmware release with Zoom Rooms version 5.0.5 will be released in late July.


  • You will need to reboot Zoom Rooms in order for it to work properly
  • The Zoom Rooms app should be uninstalled and then reinstalled.
  • Please see the information on error codes and messages listed below if you receive an error code or message.

Known issue: Poly Trio disconnects from Zoom Rooms

In some cases, Zoom Rooms Controller 5.0.0 running on Poly Trio is known to experience a problem where the controller does not connect to Zoom Rooms in some cases due to an issue. In the latest version of Android Zoom Rooms Controller 5.0.5, this issue has been resolved. A firmware version containing the fix will be released by Poly in the last part of July. There is only one Poly Trio model that is affected by this issue.

The following steps should be followed if you encounter this issue before the Poly firmware becomes available:

  1. To access Zoom’s web portal, you need to sign in.
  2. You can find Room Management under the navigation menu and Zoom Rooms under the Zoom Rooms menu.
  3. When you are in the Zoom Room, click on the display name or location name next to the Zoom Room.
  4. The following meeting settings can be turned off by clicking the Meeting tab on the toolbar:
    • The controller should show an alert when there are upcoming meetings, but when not in a meeting, uncheck the box.
    • Meetings scheduled in advance are automatically started when they are scheduled

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Frequently asked questions


There was a loss of connection between the Zoom Rooms Controller and the Zoom Rooms. Can you please tell me what I need to do?

Since Zoom Rooms and Controllers will be required to have at least version 5.0.5 as of August 16, if a Zoom Room or Controller fails to meet the requirements, the administrator of that Zoom Room or Controller will need to upgrade the Zoom Room or Controller as soon as possible.

When upgrading Zoom Rooms and Zoom Rooms Controller, do I have to upgrade both at the same time?

If you wish for your Zoom Rooms and Zoom Rooms Controllers to continue functioning after August 16th, you will need to upgrade them to version 5.0.5 or higher. There is no particular order in which they ought to be upgraded, but we would encourage you to upgrade both as soon as possible.

To use the pairing code, you must upgrade the Zoom Rooms Controller to version 5.0 or higher, if you are deploying a new Zoom Room, or if you are signing into Zoom Rooms on version 5.x, before August 16. The Zoom Rooms and Zoom Rooms Controller can be activated individually by signing in on each of them or entering the activation code separately. It is required that all Zoom Rooms and Zoom Room Controllers be updated to version 5.0.5 before Aug 16 in order to be able to connect to Zoom Rooms.

Is there any impact on screen sharing in Zoom Rooms as a result of this?

Zoom Clients will need to be updated to version 5.1.1 or higher in order to enjoy the best direct sharing experience starting August 16.

It is still possible to share in Zoom Rooms using Zoom Clients that are not running version 5.1.1 or higher, however, the experience will be different for those who do not have those versions. As long as passcodes have been enabled, you will need to enter the passcode before you can start sharing; if waiting rooms have been enabled, then you must enter the waiting room passcode before you can begin sharing.

I am trying to join a Zoom Rooms meeting and I am receiving a message that says “We encountered an issue.”. There is an error code of 1137.

There is a problem with this Zoom Room because it is running on a version below 4.5.0. If you wish to join your meetings, you will need to upgrade your Zoom Room to version 5.0 or higher.

Do Zoom Rooms 5.0 have any specific OS requirements that need to be met?

There is a requirement that you have macOS version 10.10 or higher in order to use Zoom Rooms for macOS.

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