When Toll-free and Fee-based Toll Call is enabled, clients and participants can dial into meetings by using toll-free and fee-based phone numbers listed in the Zoom client and email invitations. In the event this setting is disabled, meeting participants will be unable to dial in for free from anywhere in the world and for meetings based on a fee basis.
The admin can specify global dial-in countries/regions to determine the default dial-in country/regions that will be included in the invitations to your meetings if they are global dial-in countries/regions.
Contents
There are a few prerequisites for enabling or disabling toll-free or fee-based calls
- There are three types of accounts: Pro, Business, and Enterprise
- as well as an add-on for audio conferencing
- It is essential that the meeting host is licensed for these types of phone numbers to be used by participants.
- Owners or admins of the account can enable or disable free and fee-based toll call dial-in numbers for the account
Note :- It is only possible for users to view the selected dial-in numbers, and include them in meeting invites if they want to.
What to do if you want to enable or disable toll-free and fee-based toll calls
Account
All users in the account will be able to make Toll-Free and Fee-based Toll Calls with the following settings:
- As an administrator, you will be able to edit account settings through the Zoom web portal by logging in as an admin.
- Simply click on Account Management and then click on Account Settings from the navigation bar.
- Navigate to the tab for Audio Conferencing.
- The toggle switch for Toll-free and Fee-based Toll Calls is available on the Toll-free and Fee-based Toll Calls page.
- Just click on the pencil icon.
- Select from the pop-up window the country or region you wish to dial a toll number for.
Note: - Calls to the numbers are routed through the associated data center that is displayed in the Data Center column. You must make sure that you have selected the associated data center regions in order for the phone numbers in these areas not to appear on the Zoom client.
- Click Save.
- Click on the lock icon to prevent all other users in your account from modifying the setting. Once you have confirmed the setting, click Lock again to finalize the process.
- Choose (Optional) To allow webinar participants to dial into the meeting using the above numbers.
Group
Note :
After August 21, 2021, the Group Management page will be renamed to Groups if you create a Zoom account after that date; or if the New Admin Experience is enabled on your account.
For a group of users to be able to make Toll-free or Fee-based Toll Calls:
- Please log in as an administrator with the privilege of editing groups to the Zoom web portal.
- Once there, click on the relevant link for Group Management in the User Management section.
- Then, click on the Audio Conferencing tab after selecting the relevant group name from the list.
- In order to enable or disable it, click on the toggle switch indicating Toll-free or Fee-based Toll Calls.
- You will then find a pencil icon.
- Select the country or region you wish to reach through the toll numbers in the pop-up window.
Note: - Calls to these numbers will be routed through the data center that will be displayed in the Data Center column. In order for the phone numbers in the associated data center regions not to show up within the Zoom client, make sure the associated data center regions are selected.
- Click Save.
- (Optional) If you want this setting to be mandatory for any user in the group, simply click the lock icon, followed by the Lock button to initiate the change.
- Check Allow attendees to dial in from above numbers if you want this setting to be mandatory.
User
Note :
This setting can only be viewed by users. Please contact your administrator if you wish to change it.
What are the differences between toll-free and fee-based toll call dial-in numbers?
- Make an appointment or use the Personal Meeting ID to schedule a meeting.
- You can edit the meeting by clicking on Edit within the Audio section while editing the meeting.
- In the meeting invitation, check the desired countries from which participants can dial in to the meeting. In your meeting settings, you will see a list of your Global Dial-In countries which is automatically included.
- Here are instructions on how you can include toll numbers for the countries you are commonly inviting attendees from.
Read it also –
Frequently Asked Question
How do I assign a toll-free number to Zoom?
The process of assigning a phone number to a business
- The Phone Numbers section of the navigation menu can be accessed by selecting the Phone System Management tab on the left hand side.
- Click on the Unassigned tab on the left-hand side of the screen.
- If you want to assign a number to another individual, you must click Assign To next to that number.
- Please select an extension to which the number should be assigned: User. …
- The text box can be used to search for extensions using the search function.
- Then click on the OK button.
How do you make a toll on Zoom?
If you are an admin, you have the privilege of editing account settings within the Zoom web portal if you are logged in as an admin. You can access your account settings by clicking on Account Management in the navigation panel. The Audio Conferencing tab can be found in the menu on the left hand side. By clicking the Toll-free and Fee-based Toll Calls button, you are able to toggle whether or not this toggle is enabled or disabled.
How do I change my Zoom app settings?
The Zoom web portal can be accessed by logging into the Zoom account. Click Account Management then Account Settings from the navigation panel at the top of the screen. There will be three tabs under which you can access the settings for your account: Meeting, Recordings, and Audio Conferencing. Choose the setting that you would like to change by navigating to it.
How do I enable dial-in for Zoom meeting?
In the following steps you will be able to find out how to set up a dedicated dial-in number for your users
- You will need to sign in as the owner or administrator of the account in the Zoom Web Portal.
- Select the User Management option in the navigation panel and then select Users from the drop-down menu.
- If you want to assign the number to a particular user, click the Edit button to the right of the user you want to assign it to, and the number will be assigned to them.
- If you select this checkbox, you will be able to provide your business with its own dedicated dial-in number which can be used for its own internal communications.
- Save the changes by clicking on the Save button.
Are Zoom dial in calls free?
Those with a Zoom Phone license will be able to use Zoom Phone to dial into a meeting or webinar without being charged a fee for the use of Zoom Phone.
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