How to Troubleshoot VDI plugin installation in Zoom App

Owners and administrators of the Linux plugins have the option to force activate the Smart Virtual Background (VB) feature.

A Smart VB application is capable of performing a face recognition to be able to create a mask for the background image of the participant behind which the mask will be generated.

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1 The process for enabling Smart Virtual Backgrounds
- 1.1 There are several ways in which ZoomMedia.ini can be edited.
- 1.2 Versions 5.8.0 and above of the VDI Release are supposed to include some additional configuration files; here are some examples:
  - 1.2.1
  - 1.2.2 Locations of new files
2 Additions to the requirements for Smart Virtual Backgrounds

The process for enabling Smart Virtual Backgrounds

The Smart VB feature can be overridden in the Smart VB feature using an override. If you want Smart VB to operate when VDI client is not on the list of allowed clients, you can do it by using the override. Depending on the results, you may observe different functionality. It is not advisable to use the ZoomMedia.ini override capability during testing since it enables editing the code of the ZoomMedia.ini file, which requires editing only the file itself.

If you are using a Mac or a Windows computer, you may need to change where ZoomMedia.ini files reside on your computer depending on the operating system you are using. The section below provides a list of where to find the ZoomMedia.ini file for your installation. If you have any questions concerning where you may find this file, please contact our Customer Service Team.

There are several ways in which ZoomMedia.ini can be edited.

The following changes must be made to ZoomMedia.ini in order for Smart Virtual Backgrounds to be activated; they must be saved.

You need to open ZoomMedia.ini file.
In the [FEATURE] section, you will find the section to be edited.
Click on SMARTVB and it will appear in the list of entries.
By default, SMARTVB is set to zero.
This should be changed to SMARTVB=1.
After the changes have been made, you will need to restart.

Versions 5.8.0 and above of the VDI Release are supposed to include some additional configuration files; here are some examples:

In version 5.8.0, ZoomMedia.ini file is moved to a new location. In the event that you have updated the ZoomMedia.ini file in the past and have now made changes that affect all platforms, path information for the plugins has been included below as well.

If you are using a version older than 5.8.0 of Zoom VDI Linux plugin, please refer to this Support article for additional instructions on configuring ZoomMedia.ini file if you do not know the path to the installation directory.

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Vdi Installation And Connectivity In Zoom App

Supported Vdi Software Requirements In Zoom

Vdi Releases And Downloads In Zoom

Obtaining Vdi Plugin Information Using Wmi In Zoom App

How To Use The Vdi Log Tool In Zoom

Locations of new files

Linux (Ubuntu)

AVD plugin for Citrix/VMware: /etc/zoomvdi/ZoomMedia.ini

Centos

In the case of Citrix/VMware, the plugin is located in /etc/zoomvdi/ZoomMedia.ini

ThinPro

AVD plugin for Citrix/VMware: /etc/zoomvdi/ZoomMedia.ini

IGEL

AVD plugin for Citrix/VMware: /etc/zoomvdi/ZoomMedia.ini

Elux

Plugin for Citrix/VMware: /setup/elux/.config/ZoomMedia.ini

Additions to the requirements for Smart Virtual Backgrounds

Visit the Smart Virtual Backgrounds for Linux support article for more information about the requirements for the backgrounds.

Frequently Asked Questions

Connect to Zoom via a Windows, Mac, or Linux desktop client. To learn more about Zoom, click on your profile picture, then select Help, and then About Zoom. Upon clicking Zoom Desktop Client, you will see its version.

Zoom Phone media is offloaded via the VDI plugin on certain operating systems and virtual desktop agents, just like it does with the optimized meeting experience. Using a direct network connection to the plugin and processing the media locally results in a better quality experience.

Citrix, VMware, and Azure Virtual Desktop (AVD) are all supported by Zoom’s VDI solution for Windows.

An overview of Zoom VDI’s optimizations. Video encoding and decoding will be offloaded to Zoom cloud by the media plugin, bypassing VDI infrastructure entirely. VDI channels are always used to transmit control information such as window location and authentication.

9 Common Zoom Call Issues and How to Fix Them

Make sure Zoom’s service is up and running. Zoom’s Service Status page is the first thing you should check. …
Zoom needs to be updated. …
The desktop client should be used. …
Emails from Zoom should be whitelisted. …
Make sure your Internet connection is working. …
Zoombombing is causing problems. …
There is too little time left in meetings. …
The audio should stop echoing.