Trusted Domain in Zoom App

The associated domains allow you to add or create users whose email addresses match your organization’s domain (such as in the same way that you would add or create users otherwise. Once your domain associated with Zoom has been verified, you can enable a setting that will notify all new and existing users with the specified domain when they sign into Zoom that they have been requested to join your account. In addition, you are also able to force single sign-on methods once you have added an associated domain.

Associated Domain configurations may be further automated if your domain has been approved. Find out more about advanced configurations and how they may affect your users after your domain has been approved.

Prerequisites for domains related to the topic

  • Accounts for Businesses, Enterprises, and Schools
  • are available for account owners and administrators
  • administrators
  • administrators, including a custom domain which belongs to your company or organization
    Note: There are certain domains that cannot be used, such as and

The steps for adding a custom domain to your account

You can add a custom domain to your account by following the steps below:

  1. You’ll need to sign in as an account administrator to actually be able to make changes to the account settings on the Zoom web portal.
  2. Click on Account Management and then click on Account Profile on the navigation menu.
  3. Next, you will need to click on Account Profile and fill out all the details.
  4. Click here to go to the site that has been created to add other domains that you may use into your site.
  5. Add Associated Domains (separated by commas) will appear when you click on Add Domains in the Add Associated Domain dialog box. Type the names of one or more of the associated domains there and click Add Domains.
  6. Associated Domains can be found under the Domains tab. After you add a domain, you must click on the Verify button next to it.
  7. From the Verify your Domain dialog box, click on the link corresponding to your chosen verification method, and then click Next.
  8. Once the next page appears, you need to follow the instructions therein carefully.
    On this page, you will find instructions pertaining to each of the methods of verification.

    • To add TXT records to your domain, send the following message.
    • You can upload HTML files with this message as well.
    • The homepage of your website should include the use of an appropriate meta tag.
    • The Zoom Support team can assist you in getting this approved manually.
  9. It is important that you check the box stating that you have done so after adding or uploading the appropriate information, then click Verify Domain to confirm it has been correctly done.

You will see a label next to the domain indicating that it is currently being approved. This label will display the words (Verifying). The label (Verified) will appear as soon as a domain is actually verified, so as long as the domain is not verified yet, the label remains until the domain is actually verified. According to the verification method which is used, the duration of the verification process can be as short as a few minutes or as long as several days.

Please click on View Verification Details if the verification does not occur within the anticipated time frame. In this example, the steps you need to take to verify your method of verification appear. You can then re-try the steps if any of them aren’t completed correctly. Click Verify Again if you would like to complete the process after retrying the steps at least one more time.

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The steps involved in managing domains and accounts associated with them

You can choose to consolidate the accounts of users with the same domain into your account after adding and verifying your domain.

Note : It is possible for a user to skip joining the account when they receive a notification to participate in the activity; however, this option can only be utilized twice. After being notified three times, the user will be forced to join to the account or create a new account when they are not already registered. The account will not be able to be unlocked if the user skips the third notification.

It is important to manage the domain names and accounts associated with those domain names and accounts as follows:

  1. The Zoom web portal can be accessed by logging in.
  2. Once you have logged in, you can access the Account Management page followed by the Account Profile page.
  3. Go to the Account Profile page once you have logged in.
  4. By clicking on the Associated Domains tab, you will have the opportunity to select the checkboxes that you want to enable for each domain associated with your account.
    • How to manage users with the same domain: A person who attempts to create a Zoom account using an email address registered with this domain will be prompted to create an account on another domain. If your domain already has users with this domain whose email addresses are not yours, they will be required to change them.
    • Allow users with the same domain to consolidate into this account: Users will be asked whether they would like to consolidate accounts into the managing account, or if they would like to change their account login information. After 3 attempts to sign in, the user will be forced to select their choice before they can sign into their account again.
    • Allow users with the same domain to sign up for Zoom: An email address with the associated domain of the domain can be used to sign up for a Zoom account. The sign up can be done using, for example, if the associated domain is Once the account is activated, these users will receive an email from the system. As soon as the user signs in, they will be prompted to either change their email address or consolidate into the managing account. In order for this setting to be enabled, the Manage users within the same domain option must be enabled first.
      Note: Allow users with the same domain to consolidate into this account must be enabled in the account settings to give users the option to consolidate. In order to enable this setting, the users must be forced to sign in with SSO.
  5. Click Save to save the setting.
    You will then be able to view the summary of the user account.
  6. It is optional to notify any existing Zoom users who are using the domain of the change by clicking View User Summary in the Zoom user interface and then Send an Email to let them know.

Detailed information on how these configurations affect users and how to inform them about these changes can be found in the section of the Associated Domains configuration article on advanced options.

Viewing existing domains associated with a domain

You can view the existing associated domains by clicking on the following link:

  1. Access the Zoom web portal by logging in.
  2. Then select Account Management from the navigation panel, followed by Account Profile.
  3. Then click the Account Profile tab.
  4. You will also be able to view the domains associated with your account and the status of their verification under Associated Domains.
    • You will be able to see how many of the matching users are in your account, and how many are not. If they are verified, you can click View Users Summary to see how many users match.
    • You can verify a domain if it isn’t verified or delete it, if it’s not verified.
Note : Zoom Technical Support will need to be contacted by the account owner or an admin in order to remove an associated domain which is a verified domain.

The process of requiring a single sign-on login and ensuring that domains are associated with the login

It is possible to enforce SSO login with the associated domain after it has been verified.

As a requirement, SSO login will be required with domains associated to the account:

  1. Log into the Zoom web portal by entering your email address and password.
  2. Click the Advanced tab, then Security in the navigation menu.
  3. To enable or disable Single-Sign-On (SSO), click the toggle next to Allow users to sign in using SSO under Sign-in Methods.
  4.  If you have an email address that is associated with any of the domains below, you will need to require users to sign in with SSO.
  5. Select the domains you wish to require users to sign in with.
  6. If you would like to require SSO to be activated on certain domains, check the boxes next to them.
  7. Under Specify users who can bypass SSO sign-in, you have the option to configure users to perform sign-in with an email address and password without bypassing SSO. Click + Add Users if you want to add some users who will have to bypass SSO. Simply type in the email addresses of those users with a comma after them.
  8. Once you have done that, click Save.
Note :  In addition, you will be sending an email asking new SSO users who do not have a domain associated with their account to confirm their email address.

Frequently Asked Questions

With domain management

The feature adds users to your account automatically using the email domain associated with your organization (e.g. @ The account will be accessible to both free and paid users of all specified domains after the admin domain has been verified.

To access Zoom General Settings, click Zoom Meetings. Click on Set email domains that clients cannot use for logging in. Click Enabled in the settings window. Adding an & between each domain will allow you to restrict login to those domains.

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